Unit Manager, Work Force Management Scheduling

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Manager, WFM, to join our growing team

What you'll do here:

• You have a natural inclination to lead, coach and develop talent; you will be accountable for the Ontario and West Workforce management team's Transformation, Innovation and Optimization

• Analyses - You commit to analyze and review business results and upcoming forecast implications so you can share with your business partners; you have the knack to interact with Senior Leadership to socialize and create awareness to your work.

• ​Achieve global service targets through proactive management of a multi-site and multi-skilled environment – planning is evolving unto more than a phone call, and you understand the need to move away from traditional WFM planning to include omni-channel capabilities to maximize customer satisfaction with their channel of choice

• You can wear the Subject-matter expert hat when WFM is required at the table and are able to popularize complex concepts to an audience; you have the interest to get to know deeply the Sales Operations

• Identify areas of improvement to better manage performance and you want to improve comprehensiveness of the support you provide, because status quo is definitely not your thing

What you bring to the table:

• Bachelor's Degree in business administration, Finance, Mathematics, Statistics, or any combination of equivalent education and experience

• Strong communication skills

• Expert level with MS Excel; proficient with PowerPoint, Word & Power BI

• Analytical skills in critical thinking, decision making, problem solving, and attention to detail

• Knowledge of WFM software such as eWFM (Aspect) or IEX (NICE)

• Strong organization and prioritization skills

• Proven leadership accomplishments

• Bilingualism considered an asset

Innate skills we're looking for are:

• Influencer: Converting strategy into action, you have a personable, effective and confident manner with the ability to influence a diverse group of stakeholders

• Strategic Thinker: Not afraid to challenge the status-quo with a balance of assertiveness, tact, business acumen and diplomacy.

• Fast learner: You thrive in a customer centric, dynamic, ever-evolving environment.

• Passion: You have an entrepreneurial spirit that builds credibility and you love to share your thoughts and ideas with your peers and business teams

• A team player: You believe that together everyone achieves more, — that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement, and you can naturally share yours likewise

• Design and business acumen: You understand business requirements beyond the written word and how your technical contributions will influence business processes. The other members of the team can depend on the quality of your work to rapidly advance our goals.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.