Operations Manager

20 hours ago

Fredericton, New Brunswick, Canada Wolastoqiyik Family Services Full time


Operations Manager

Location:
Fredericton, NB (Onsite)

Schedule
Monday to Friday, 8:00 a.m. – 4:00 p.m.

Salary
Range $28.00-$32.00/hr

About
WFS

At WFS, we provide compassionate,
high-quality support services to youth and families. Our team is committed to
creating safe, nurturing environments that promote growth, independence, and
resilience. We believe in integrity, respect, teamwork, and excellence in
everything we do.

Position
Overview

The Operations Manager plays a key role in
ensuring the smooth and efficient delivery of organizational operations. This
position oversees day-to-day administrative, staffing, and programmatic
functions to ensure compliance with organizational standards and service
excellence. The Operations Manager works closely with senior leadership to
manage performance, develop procedures, and maintain alignment with the
organization's mission and values.

Key
Responsibilities

·
Oversee daily operations across
multiple program areas, ensuring consistent adherence to policies, procedures,
and regulatory standards.

·
Supervise and support
operations staff, providing guidance, mentorship, and performance feedback.

·
Monitor staffing levels,
scheduling, and coverage to ensure program and service needs are met.

·
Coordinate with HR on
recruitment, onboarding, and staff development initiatives.

·
Maintain accurate documentation
and reporting related to program performance, incidents, and operational
compliance.

·
Participate in audits,
inspections, and internal reviews.

·
Identify opportunities for
process improvements and implement operational best practices.

·
Support budgeting and financial
tracking for operational activities.

·
Collaborate with leadership to
manage organizational priorities, crisis responses, and client needs as they
arise.

Qualifications

·
Post-secondary education in
Business Administration, Human Services, or related fields.

·
Minimum of 3–5 years of leadership or management experience, in a social services or
residential care setting.

·
Strong organizational,
problem-solving, and communication skills.

·
Proven ability to lead teams,
manage performance, and handle sensitive situations with professionalism.

·
Proficiency in Microsoft Office
and experience with scheduling and reporting systems.

·
Valid driver's license and
reliable transportation.

Core
Competencies

·
Leadership & Accountability

·
Operational Efficiency

·
Team Development

·
Problem Solving & Critical
Thinking

·
Communication &
Collaboration

·
Confidentiality &
Professionalism

Why
Join WFS?

At WFS, we value people who lead with
integrity and compassion. You'll join a supportive team environment where your
voice matters, your leadership is valued, and your work makes a real difference
in the lives of others.



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