IT Support Analyst

7 days ago

Toronto, Ontario, Canada Discovery Silver Corp Full time $60,000 - $90,000 per year
IT Support Analyst
Join Our Growing Team

Discovery Silver Corp. has an exciting opportunity for an IT Support Analyst.

A growing North America Precious Metals Company, Discovery is committed to combining high-quality gold producing assets in Canada with the world's largest silver development-stage projects in Mexico.

Discovery has an experienced team, dedicated to being a highly profitable producer of gold and silver that generates superior returns, delivers substantial social-economic benefits and meets the highest environmental standards.

The Position:

The IT Support Analyst will be part of a growing Information Technology team, and will contribute to the overall Information Technology team with a focus on end user support.

Key Responsibilities:
  • Provide Level 1 IT support for Toronto Corporate Office
  • Proactively identify areas of improvement related to IT Support, and remediate as required
  • Install and configure computer hardware, operating systems and applications.
  • Process and resolve end user tickets escalating tickets as required.
  • Work closely with colleagues and end users to ensure technical compatibility and user satisfaction.
  • Support users through system updates and provide training and user manuals to users of new systems.
  • Support technology requirements of the Corporate office, including voice and teleconference systems
  • Establish and maintain contact with vendors for support and problem resolution.
  • Keep up to date with technical and industry developments.
  • Participate in ITSM process design adhering to ITIL standards
  • Act as point of contact on behalf of the Corporate IT team for ITSM with operations of the Company
  • As part of IT Infrastructure team, participate in projects and backend supporting infrastructure and systems, including Cloud and On-Premise
  • Support Manager, IT Infrastructure in Azure, Active Directory management, development and implementation of AD architecture, OU and GPO design
  • Ability to travel and cross train with site IT personnel
Skills and Qualifications:
  • Post-secondary education with a diploma or degree in Computer Science, or related field.
  • A minimum 5 years of progressive IT support experience.
Workplace Conditions:
  • Corporate head office, located in Toronto, Ontario with occasional travel (Timmins and abroad).
  • Attention to work issues in the evening or on the weekend.
We thank all candidates in advance. Please note, only those candidates selected for an interview will be contacted.

Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Discovery is committed to a positive, supportive, and inclusive environment.

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