Customer Service Representative

1 week ago

Dorval, Quebec, Canada AY Talent Full time $45,000 - $60,000 per year

Customer Service Specialist

From cordless drills to electric lawnmowers: our client develops and sells state-of-the-art tools for do-it-yourself enthusiasts, hobby gardeners, and DIY users. Our broad product range includes a wide variety of applications for homes, gardens, garages, and workshops. In addition to reliable quality, comprehensive service, and outstanding value for money, their brand stands for freedom, simplicity, safety, and fun when it comes to implementing your projects.

The responsibilities include, but are not limited to:

  • Customer assistance and service (incoming phone calls and emails)
  • Parts order processing
  • Maintaining the client's online parts store
  • Customer dispute resolution
  • Return Goods Authorization/Machine Repair Tracking
  • Service Center liaison and follow-up
  • Shipping and logistics liaison

Qualifications:

  • On-site work
  • Bilingual- French and English verbal & written
  • Experience with Microsoft Business Central is an asset

Pour consulter nos offres d'emploi, rendez-vous sur

Spécialiste du service à la clientèle

Des perceuses sans fil aux tondeuses à gazon électriques : notre client développe et vend des outils de pointe pour les amateurs de bricolage, les jardiniers amateurs et les bricoleurs. Notre large gamme de produits comprend une grande variété d'applications pour les maisons et les jardins, ainsi que pour les garages et les ateliers. Outre une qualité fiable, un service complet et un rapport qualité-prix exceptionnel, leur marque est synonyme de liberté, de simplicité, de sécurité et de plaisir lorsqu'il s'agit de mettre en œuvre vos projets.

Les responsabilités comprennent, mais ne sont pas limitées à :

  • Assistance et service à la clientèle (appels téléphoniques et courriels)
  • Traitement des commandes de pièces détachées
  • Administration du magasin de pièces détachées en ligne King
  • Résolution des litiges avec les clients
  • Autorisation de retour de marchandises/suivi des réparations de machines
  • Liaison et suivi avec les centres de service
  • Liaison avec les services d'expédition et de logistique

Qualifications :

  • Travail sur site
  • Bilingue - français et anglais verbal et écrit
  • Une expérience avec Microsoft Business Central est un atout.

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