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Customer Service

2 weeks ago

Dorval, Quebec, Canada TF Consultants inc Full time

Job description:

TF Consultants Inc. is proud to partner with SOS Floral in fulfilling its current hiring needs. Please find below the details of the open position:

About Us:

SOS Floral is a well-established flower import company, proudly operating for over 12 years. Our passionate team is fast-paced, collaborative, and dedicated to delivering fresh, beautiful flowers and exceptional service to our clients.

We're currently looking for a dynamic, bilingual team member to join us in a hybrid coordinator role. Working with us means joining a hands-on environment where every day is different, and teamwork is at the heart of our success.

Position Overview

We're looking for a friendly, bilingual sales coordinator who enjoys working directly with clients — both over the phone and in person — and isn't afraid to roll up their sleeves to help with daily operations.

This is not your typical desk job — you'll be greeting customers, assisting walk-ins, taking phone orders, and helping prepare beautiful products for delivery. If you enjoy a mix of customer service, teamwork, and physical activity, this role could be a perfect fit

This role requires someone who is organized, tech-savvy, physically active, and ready to take on early mornings with a positive attitude.

Position Summary:

  • Greet and assist customers and clients — both on the phone and in person — providing excellent service and product knowledge.
  • Handle incoming and outgoing orders, ensuring accuracy and efficiency.
  • Call existing clients to take orders, answer questions, and suggest seasonal products.
  • Create and manage client-facing documents and reports in Excel and PDF formats.
  • Help prepare, pack, and organize flower orders for delivery
  • Participate in inventory counts and handle products in our refrigerated storage area.
  • Assist with early-morning shipment breakdowns and logistics coordination.
  • Maintain accurate and organized digital files and client data in internal systems.
  • Update and export inventory data using Excel and internal systems.
  • Work collaboratively with the other team members to keep operations running smoothly.

Qualifications

  • Bilingual (English & French) – Required
  • Excellent communication and customer service skills
  • Excellent computer skills, particularly in Excel and PDF formatting
  • High attention to detail and organization.
  • Previous sales or customer-facing experience (floral or wholesale industry experience is a strong asset).
  • Physically fit – able to lift boxes up to 20 lbs and stand for long periods.
  • Comfortable working in a cooler/refrigerated environment when needed.
  • Reliable, adaptable, and able to thrive in a fast-paced, early-morning setting (5:00 AM starts on Mondays & Thursdays; 6:30 AM on other weekdays).

What We Offer:

  • Competitive salary based on your experience and skills.
  • Supportive team environment.
  • Opportunity to grow within a successful and long-standing company.
  • A meaningful role where your contributions make a real difference every day

If you're ready to contribute your skills to a fast-paced, friendly, and growing team, we'd love to hear from you

Please send your resume and a brief cover letter outlining why you'd be a great fit for this role.

À propos de nous

SOS Floral est une entreprise d'importation de fleurs bien établie, fièrement en activité depuis plus de 12 ans. Notre équipe passionnée travaille dans un environnement dynamique et collaboratif, dédiée à offrir des fleurs fraîches et un service exceptionnel à nos clients.

Nous cherchons actuellement un(e) collaborateur(trice) bilingue, polyvalent(e) pour se joindre à notre équipe dans un rôle hybride de coordination.

Travailler avec nous, c'est faire partie d'un environnement pratique où chaque journée est différente et où le travail d'équipe est au cœur de notre réussite.

Aperçu du poste

Nous cherchons un(e) coordonnateur(trice) bilingue en ventes et service à la clientèle qui aime interagir avec les clients– autant au téléphone qu'en personne – et prêt(e) à participer activement aux opérations quotidiennes.

Ce poste n'est pas un emploi de bureau typique : vous accueillerez les clients, répondrez aux appels, prendrez des commandes et participerez à la préparation de magnifiques produits pour la livraison. Si vous aimez la variété, le travail d'équipe et un environnement actif, ce poste est fait pour vous

Responsabilités principales

  • Accueillir et assister les clients – en personne et au téléphone – en offrant un service professionnel et attentionné.
  • Gérer les commandes entrantes et sortantes, en assurant précision et efficacité.
  • Appeler les clients existants pour prendre leurs commandes, répondre à leurs questions et proposer des produits saisonniers.
  • Créer et gérer des documents et rapports destinés aux clients à l'aide d'Excel et de formats PDF.
  • Participer à la préparation, à l'emballage et à l'organisation des commandes pour livraison ou cueillette.
  • Participer aux inventaires et manipuler les produits dans les zones réfrigérées.
  • Aider à la réception des livraisons et à la coordination logistique tôt le matin.
  • Maintenir des dossiers numériques précis et à jour dans les systèmes internes.
  • Exporter et mettre à jour les données d'inventaire à l'aide d'Excel et d'autres outils internes.
  • Collaborer avec les autres membres de l'équipe afin d'assurer le bon déroulement des opérations.

Qualifications requises

  • Bilinguisme (français et anglais) – obligatoire.
  • Excellentes aptitudes en communication et service à la clientèle.
  • Très bonne maîtrise de l'informatique, particulièrement d'Excel et des formats PDF.
  • Grand souci du détail, de l'organisation et de la précision.
  • Expérience antérieure en vente ou service à la clientèle (un atout si acquise dans le domaine floral ou de la vente en gros).
  • Bonne condition physique – capacité de soulever des boîtes jusqu'à 20 lb et de rester debout pendant de longues périodes.
  • À l'aise de travailler dans un environnement réfrigéré lorsque requis.
  • Fiable, polyvalent(e) et à l'aise dans un environnement rapide et matinal (début à 5 h les lundis et jeudis; à 6 h 30 les autres jours).

Ce que nous offrons

  • Salaire compétitif selon l'expérience et les compétences.
  • Environnement d'équipe solidaire et accueillant.
  • Occasion de croissance au sein d'une entreprise florissante et bien établie.
  • Un rôle stimulant où vos contributions font une réelle différence chaque jour.

Prêt(e) à mettre vos compétences au service d'une équipe dynamique et amicale? Nous serions ravis de faire votre connaissance

Veuillez envoyer votre CV ainsi qu'une brève lettre de présentation expliquant pourquoi vous seriez un excellent ajout à notre équipe.

Type d'emploi : Temps plein

Rémunération : 18,00$ à 24,00$ par heure

Heures prévues : 40 par semaine

Avantages :

  • Stationnement sur place

Lieu du poste : En présentiel