Sales Floor Manager

Job Description

We are seeking a vibrant Sales Floor Manager responsible for leading day-to-day sales floor operations and driving consistent new home sales execution at the Caivan Sales Gallery.

This role provides direct leadership to Sales Associates, ensures an exceptional customer experience, enforces sales processes and Customer Relations Management compliance, and maintains deal flow accuracy.

The Sales Floor Manager serves as the on-site Sales Leader and direct liaison between Sales, Marketing and Operations.

Compensation includes a base salary plus a monthly incentive program for added earning potential.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Free Parking

Onsite Training & Development Programs

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Recognition Programs (contributions, milestones etc.)

Bi-Weekly Payments directly to your bank account

You Will Bring

• 2+ years of experience in a similar role within a retail & customer service environment
• Post-Secondary Education with a focus on Sales, Marketing or related field preferred
• Proficiency in MS Office Suite
• Bilingual (English & French) is an asset
• Strong time management skills to ensure daily tasks are completed on time
• Organized with a high attention to detail
• Evening & Weekend work required
• Warm, polished and professional communication
• Eager to learn and grow in Sales Operations

Key Responsibilities

Sales Floor & Sales Associate Management

• Lead daily sales floor operations, including scheduling
• Hire, onboard and train new Sales staff
• Foster a professional, motivated and service oriented Sales culture that adheres to Caivan's Sales Standards & Professional Conduct
• Ensure offices and model homes are presented at Caivan's Sales Gallery Operations & Housekeeping Standards
• Mentor Sales Associates to anticipate the needs of Sales Consultants, providing pro-active support
• Oversee CRM usage for Sales Associates and Sales Consultants, ensuring 100% of interactions are logged
• Manage opening & closing procedures and overall Sales Gallery readiness

Customer Interaction & Experience

• Ensure all prospective buyers receive prompt, professional and knowledgeable service
• Serve as the primary escalation point for customer concerns and objections
• Leads by example through demonstrating exceptional customer service

Process Adherence

• Reinforce existing Caivan process standards across all Sales Team members
• Roll out and train any new sales office standards, always focusing on exceptional customer service
• Validate contract accuracy and coach against any identified gaps in skills or knowledge
• Hold Sales Associates accountable to timely compliance requirements including mortgage pre-approval and deposit collection

Sales Knowledge & Readiness

• Maintain expert knowledge on homes, floor plans, pricing, options and incentives
• Stay current on inventory, release schedules and pricing changes
• Coordinate with marketing on promotions, signage and community events

Additional Notes

• Extended periods at a computer may be required at times
• The job description implies the performance of repetitive tasks
• Protective footwear and headgear will be required on construction sites
• Weekend work required

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.