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Vending Floor Supervisor

10 hours ago

Ottawa, Ontario, Canada ASM Global Full time
Vending Floor Supervisor

The Vending Floor Supervisor is responsible for leading vendors, vending leads, and vending support staff to deliver efficient, mobile food and beverage service throughout Rogers Centre, with a strong focus on guest satisfaction, product integrity, and sales performance. The role oversees event-day vending operations, including staffing, inventory and electronic payment controls, and adherence to Legends, venue, and regulatory standards.

Compensation

Hourly Wage: $24.00

Vacancy Status

This posting is for a new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The RoleDuties & Responsibilities
  • Supervise vendors, vending leads, and vending support staff during events, ensuring they are properly briefed, equipped, and deployed to designated zones to maximize coverage and sales.
  • Develop and maintain effective floor control, including monitoring traffic patterns and sales trends to position vendors strategically and adjust assignments throughout the event.
  • Provide ongoing training, direction, and coaching to front-line vending staff on service standards, product knowledge, responsible alcohol service, and safety practices.
  • Ensure all required event logs and documentation (e.g., labour, inventory, food safety, incident reports) are accurately completed and submitted in accordance with company procedures.
  • Oversee electronic payment and reconciliation processes in a cashless environment, including vendor POS usage, end-of-shift settlement, and review of discrepancies.
  • Manage inventory for assigned vending locations, including counting opening and closing inventory, tracking transfers and returns, monitoring product levels, and balancing inventory to event sales.
  • Place and adjust daily orders in collaboration with the Vending Manager to ensure appropriate stock levels based on projections, actual sales, and upcoming events.
  • Monitor waste and spoilage, implementing practices to minimize loss while maintaining food quality and safety standards.
  • Ensure all vending areas, storage spaces, and equipment are kept clean, organized, and in compliance with Legends and Rogers Centre guidelines always.
  • Manage guest inquiries, requests, and complaints that cannot be resolved by vendors, providing timely, professional resolutions and escalating when necessary.
  • Enforce all corporate, facility, and government regulations, including those related to alcohol service, food safety, health and safety, and accessibility.
  • Serve as a role model for the team by consistently demonstrating professional conduct, adherence to uniform standards, and an initiative-taking, guest-first mindset.
Skills & Abilities
  • Strong leadership skills with the ability to direct, motivate, and support a large, mobile front-line team in a high-volume, event-based environment.
  • Excellent communication skills, including clear verbal direction and effective, respectful interaction with guests, staff, and management.
  • Demonstrated ability to prioritize tasks, manage time effectively, and maintain control of multiple moving parts across a large, crowded venue.
  • Proven problem-solving and conflict-resolution abilities, including sound decision-making under pressure and in high-traffic situations.
  • Comfort working with POS systems, handheld devices, inventory tools, and basic reporting to support event operations.
  • Ability to interpret and apply policies, procedures, and regulatory requirements, and to coach others on compliance.
Knowledge, Skills, & Experience
  • Prior supervisory or lead experience in vending, concessions, food and beverage, or a similar high-volume service operation is preferred.
  • Strong understanding of inventory control practices, including counts, transfers, reconciliation, and loss prevention, ideally within a stadium or arena environment.
  • Smart Serve certification and minimum legal serving age as required in Ontario.
  • Food Handler certification (or willingness to obtain) and working knowledge of safe food handling standards.
  • Demonstrated ability to manage multiple tasks and high-volume situations simultaneously while maintaining service quality.
  • Experience collaborating with diverse teams and guests, with the ability to receive direction from management and implement it effectively on the floor.
  • Availability to work evenings, weekends, holidays, and extended hours based on the Rogers Centre event schedule.
Physical Demands
  • Frequent standing and walking throughout the concourses, seating areas, and back-of-house spaces for the duration of events.
  • Frequent bending, reaching, and lifting of product and supplies, including cases of beverages, kegs, bins of ice, and other miscellaneous ingredients, typically within a heavy lifting range.
  • Frequent speaking and hearing in a loud, crowded environment to communicate with vendors, guests, and other departments.
  • Frequent use of hands and fingers for handling product, operating handheld devices/POS units and radios, and completing documentation.
  • Ability to work in a demanding environment that may include stairs, variable temperatures, and large crowds over extended periods.

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management's right to assign other duties.

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.