Retail District Manager

Who are we? Big Box Outlet Store has been a Canadian family-owned business since 1985. Our mission is simple: Help People Afford Everyday Life. We are experts at finding brand name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.

Position Overview

The District Manager – BC (Lower mainland & Interior) is a key leadership role within Big Box Outlet Store, responsible for driving store performance, talent development, and strategic execution across a designated region of 10 to 12 stores. Reporting to the VP of Sales, this role ensures each location achieves operational excellence, delivers exceptional customer experience, and meets revenue and profitability goals.

The District Manager is a people-first leader who coaches Store Managers to excel in their roles, fosters a culture of high performance, and ensures alignment with the company's growth strategy. This role also plays a critical part in new store openings, regional initiatives, and operational improvements.

Why join our team?

Growth & Impact – Be part of an expanding company with aspirations to become a national brand.

Leadership Influence – Shape the vision, strategy, and success of a high-performing retail region.

Career Development – Opportunities for advancement as we grow.

Competitive Compensation – Base salary plus a performance-based bonus structure.

Comprehensive Benefits – Health, vision, and dental insurance.

Perks – Employer gym subsidy, employee discounts, free parking, Group Retirement Savings Plan and company events.

What makes you a strong fit?

Bachelor's degree in business administration, Retail Management, or a related field.

5+ years of multi-unit retail management experience with a track record of success in revenue growth and team development.

Strong leadership & coaching skills, with a focus on Store Manager development and succession planning.

Strategic thinker with a data-driven approach to driving business results.

Excellent communication & relationship-building skills with the ability to inspire and influence others.

Passionate about customer experience, operations, and building a strong retail culture.

Willingness to travel regularly to visit stores and support new store openings.

Key responsibilities:

1. Drive Talent Development & Leadership Excellence

Develop and mentor Store Managers, ensuring they have the skills and support to lead high-performing teams.

Conduct quarterly performance reviews, coaching sessions, and succession planning discussions with SMs.

Ensure stores hire, train, and retain top talent by reinforcing company-wide best practices.

Foster a culture of accountability, engagement, and results-driven leadership.

Support regional leadership training and career pathing for high-potential employees.

2. Lead the Business & Drive Sales Growth

Own the district revenue and profitability targets, ensuring stores meet and exceed performance goals.

Develop action plans to improve underperforming stores, implementing strategies to increase sales and efficiency.

Partner with Store Managers to optimize labor and scheduling practices for peak operational performance.

Leverage data and store performance metrics to make informed business decisions.

Drive compliance with all company policies, safety regulations, and operational standards.

3. Strengthen the Customer Experience & Brand Presence

Champion a customer-first culture, ensuring stores consistently deliver a great shopping experience.

Work with Store Managers to implement merchandising and visual presentation strategies that enhance customer engagement.

Monitor Mystery Shop Scores, CSAT feedback, and store-level execution to drive continuous improvement.

Support local marketing initiatives and community engagement efforts to strengthen brand presence.

4. Support Growth & Expansion

Lead regional execution of new store openings, ensuring teams are set up for success.

Collaborate with the Buying, Merchandising, and Operations teams to optimize inventory and in-store execution.

Identify regional opportunities for operational efficiencies and best practice sharing.

Success in This Role Looks Like…

Store Managers thrive under your leadership, demonstrating improved performance and engagement.

Regional sales targets are met or exceeded, with strong execution in every store.

Customer satisfaction and brand presence continue to strengthen in your region.

Operational standards are consistently upheld, creating a seamless and efficient experience for both customers and employees.

High-potential leaders are developed, ensuring a strong internal pipeline for future growth.

Ready to Lead a High-Performing Retail Region?

Apply today and be part of a company that is growing, innovating, and shaping the future of discount retail in Canada

Job Types: Full-time, Permanent

Pay: $100,000.00-$125,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Mileage reimbursement
• On-site parking
• RRSP match
• Store discount
• Vision care

Application question(s):

• Do you have 5+ years of multi-unit retail management experience with a track record of success in revenue growth and team development?

Education:

• Bachelor's Degree (preferred)

Experience:

• Retail management: 5 years (required)
• Leadership: 5 years (required)
• Retail sales: 5 years (required)
• Business management: 5 years (required)

Willingness to travel:

• 75% (required)

Work Location: Remote