Regional Store Support Manager

**Modern Beauty Supplies was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 50 stores across Canada, with services available to clients across the country. At Modern, we are the exclusive distributor of numerous product lines recognized globally, including Moroccanoil, Keune, Unite, and more Just recently, we have been awarded Canada’s Best Managed Company for our continuous expansions, progressive thinking, and our ability to accommodate our growing client base while ensuring our employees are treated like family.**

We are looking for a positive, flexible, and reliable Regional Store Support Manager and Trainer with excellent interpersonal skills to support the operations of our company retail locations in Lower Mainland, British Columbia.

If you are passionate about management & training, and would like to give your contribution in creating a great company culture, this is the right position for you Your job will be to provide support and guidance to over 40+ employees. In this position, your primary duty will be to ensure all employees adhere to company policies and procedures while maximizing our sales and profitability. You are also responsible for developing the stores to be successful and grow through clearly defined goals and constructive feedback.

**Duties & Responsibilities**:

- Act as the primary trainer in various store locations by in-person and virtual support in the onboarding of new store hires;
- Support store teams within your region with in-person, virtual, one-on-one connection with the store team members to build teams up for success and to retain staff;
- Coordinate with, report and make recommendations to management in order to grow market share, improve customer experience and drive growth;
- Assist in implementing plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, SPIFFS, and store contribution;
- Encourage all team members to participate and hit all sales goals, contests, SPIFFS and other incentives through leading by example and understanding promotions/sales, product knowledge, and customer service;
- Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation and company strategies;
- Ensure all team members across all stores in your region are adhering to company standards by having an excellent understanding and enforcing The Company Policy & Procedures, Company Handbook and embracing the Modern Store Code;
- Reducing employee turnover by way of in-person and virtual support in all regional stores;
- Retain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques and collaborating with HR about possible issues; create a positive and supportive work environment where you are professional, approachable, non-judgmental and unbiased;
- Refer employees to Human Resources for all conversations regarding pay, benefits and bonuses
- Collaborate with HR frequently on employee satisfaction, engagement and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs;
- Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets, who you can trust to delegate store specific tasks;
- First point of contact for specific location store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence;
- Ensuring new stores are set up to standard and take care of logistics for new location(s) as well as coordinating regular store maintenance and repair;
- Take ownership of tasks/requests by following through to ensure completion and closing the loop of communication;
- Collaborate and communicate with District Manager to support each other’s growth for overall store success; including revolving weekend accessibility;
- Attend and participate in sales and management training meetings and events as directed by Management; and perform all roles and responsibilities of the Store Sales Associate and Store Manager, and other duties as required.

**Requirements**:

- Exceptional communication and presentation skills with a positive and can-do attitude;
- Build strong relationships with both employees and clients;
- Must be flexible and have open availability Ability to work in a fast-paced environment - individually and as part of a team;
- Strong problem identification and conflict management skills with a proven record in overcoming objections;
- Minimum 5 years of Retail Industry experience;
- Minimum 3 years of Management experience;
- Must possess a valid driver’s license and vehicle to travel throughout Alberta to different locations;
- Must be located in British Columbia;
- A valid passport is required - frequent travel, which may include travel outside of Canada;
- If you quali