Rooms Division Manager

Business Name: Listel Hotel Whistler

Position Title: Rooms Division Manager

Number of Available Position(s): 1

Terms of Employment: permanent, full-time

Hours per week: 40

Wage: $76,500 per year

Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA

Language of work: English

Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2

Company Profile:

Located right in the heart of Whistler Village, our hotel is your gateway to everything Whistler offers, from vibrant shopping and dining to stunning mountain landscapes. Just a short walk from the ski lifts and gondolas to Whistler and Blackcomb mountains, bringing the slopes to your doorstep in winter and the scenic trails in summer.

We run a fun and dynamic operation and we're infamous for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members.

Job Description and Responsibilities:

The Rooms Division Manager handles escalated guest concerns across all Rooms Division areas and ensures the entire guest journey from check-in to housekeeping to maintenance response is seamless.

• Ensuring the Front Office, Housekeeping, and Maintenance departments deliver consistent and outstanding guest experiences and resolution of guest concerns
• Regularly updating and maintaining departmental training manuals and SOPs
• Conduct ongoing coaching and cross-training to build multi-skilled teams across the Rooms Division.
• Ensure proper execution of group and individual reservations, IT reservations, and front office procedures
• Monitor hotel systems (e.g., PMS, key card, accounting software) to maintain accuracy and efficiency
• Assisting with recruiting, training and coaching front-line staff and supervisors to meet service excellence standards
• Leading daily communication and cross-department huddles to ensure operational alignment
• Leading by example in delivering exceptional guest service, with a focus on anticipating and resolving guest needs.
• Manage escalations, complaints, and special requests with professionalism and discretion
• Foster a culture of guest-first service excellence, ensuring brand standards are exceeded
• Ensure accurate scheduling, payroll reporting, and departmental budgeting within the Rooms Division
• Improving performance metrics related to guest satisfaction, occupancy, and departmental efficiency
• Support senior management with operational reporting and recommendations for improvements
• Other duties as assigned

Skills Requirements:

· 6+ years of progressive experience in travel/tourism/hospitality industry, with at least 2 years in a supervisory or managerial capacity

· Proven success in hotel operations leadership with responsibility for multiple departments

· Strong background in international customer service environments (airline or hospitality experience preferred)

· Proficiency with hotel and travel industry systems (PMS, reservations, key card systems, accounting software)

· Demonstrated ability to train, coach, and develop diverse teams across service functions

· Excellent communication, conflict resolution, and problem-solving skills.

· Advanced proficiency in English written and oral communication

Education Requirements:

· Completion of post-secondary certificate or diploma in hospitality, business or related field

Working Conditions:

· Occasional Overnight shifts required

· Requires standing for extended periods of time

· Requires shift work and weekend work

· Frequent standing and walking throughout shift

· Frequent kneeling, pushing, pulling, lifting, twisting throughout shift

· Ability to lift/carry up to 45 lbs

How to apply: Email resume to

Job Types: Full-time, Permanent

Pay: $76,500.00 per year

Benefits:

• Extended health care
• Store discount

Work Location: In person