Housekeeping Supervisor

About us:

Summit Lodge Boutique Hotel is in the Top 10% of hotels worldwide as reviewed by TripAdvisor, 2024. We're a family-feel team that loves to work and play together.

Our dedication and sincerity to our guests are what enables us to achieve brand loyalty and admiration. In our service, we use our personalities and bring out our values - selflessness, trustworthiness, approachability and playfulness - to our guest experience.

As a team, we connect with each other and encourage one another to curate experiences for ourselves, one another, and our guests. We nurture growth and encourage the best of each other's individual personalities to shine through to each other and our guests.

Job Description:

Supervises room attendants and housepersons to ensure the standard cleanliness in all guest rooms and public areas are followed.

Job Requirements:

• Generate daily housekeeping room report to determine if additional room attendants will be required to ensure a smooth daily operation or rooms need to be carried over
• Generate room assignment report to ensure rooms tasks are distributed evenly according to sections and level of expertise
• Conduct morning briefing on VIP arrivals, achievements, room discrepancies , and daily reminders
• Perform projects and tasks delegated by the housekeeping manager including ordering of supplies
• Communicate with the housekeeping leadership team on feedback provided by guests and colleagues
• Communicate with houseperson to ensure the public area is tidy and room supplies are well-stocked for the housekeepers to start their day
• Check all linen storages and carts prior to opening brand new linens
• Provide coaching to room attendants daily on room deficiencies
• Maintain a warm and friendly demeanor. Be patient, attentive, helpful, courteous, and professional to all guests, managers, and fellow employees.
• Assign additional tasks to room attendants who have completed their room assignments early
• Ensure all public areas and guest rooms are cleaned to standard and well-maintained
• Ensure compliance with all safety and sanitation standards
• Identify and analyze more efficient procedures, including being receptive to feedback provided by colleagues and guests
• Assist with cleaning duties such as sweeping, mopping, dusting, vacuuming and making beds
• Bend, stoop, kneel, and reach to clean and organize various surfaces within the assigned area
• Endurance to walk and stand for extended periods during a shift
• Comfort with repetitive motions and tasks involved in cleaning
• Ability to push, pull, and maneuver cleaning equipment as needed
• Report any maintenance issues or damage in rooms promptly
• Inspect room according to hotel standards

Qualifications:

• A dedicated customer service professional that is committed to the highest quality standards
• Background in housekeeping with 1 year of experience is required
• Prompt follow-up on any operational feedback. Strong attention to detail.
• Proficiency in Property Management Software and Microsoft Office is an asset
• Must be a self-starter with demonstrated leadership ability and team motivation skills
• Working weekends and holidays is required
• Physical mobility and stamina required
• Strong problem-solving skills and an ability to justify decisions
• Must work well in high stress situations, maintaining composure and objectivity
• Must be an effective listener, clarifying concerns raised by colleagues and guests

Benefits:

• Work with likeminded people who share your love of mountain lifestyle
• Travel allowance for employees outside of Whistler
• Extended health benefits
• Health and Wellness program of $1200 a year, can be used for ski passes, gym memberships, sports equipment, etc.
• RRSP matching program
• Friends and family hotel discount at our sister properties in BC
• Staff accommodation available

Job Type: Full-time

Pay: $23.69-$25.24 per hour

Benefits:

• Commuter benefits
• Dental care
• Employee assistance program
• Extended health care
• RRSP match
• Vision care
• Wellness program

Application question(s):

• Are you legally eligible to work in Canada?

Experience:

• housekeeping: 1 year (preferred)

Work Location: In person