Content Designer II, Financial Services

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We're looking for a Content Designer II [Financial Services] to join our Content Design team. As a Content Designer II at Lightspeed, you'll craft clear, consistent, and user-centered content that helps our users succeed. You'll work across departments with Product Designers, Product Managers, and other Content Designers to improve our in-product content and enhance the overall product experience for our users. You'll also collaborate closely with peers and partners to explore how emerging tools like AI can improve efficiency, consistency and impact across the product experience.

This is a unique opportunity to work in a company who is the leader in its market and continues to invest in expanding its advantage. In addition, you'll work in an exciting, fast-paced environment with experienced industry leaders.

What you'll be doing:

• Work directly with Designers and Product Managers to create clear and consistent product content for new and existing Financial Services features in our platform.
• Continuously develop, edit, and review strategic UX copy across multiple squads.
• Create in-product workflows that will assist in onboarding and feature adoption.
• Conduct content audits to identify areas of improvement in user experiences as it relates to content.
• Work in an Agile environment in sprints across multiple teams.
• Identify user needs using data and feedback across multiple teams/stakeholders and prioritize content as necessary.
• Help standardize terminology across content types (in-app, glossaries, content guidelines, etc.).
• Work hands-on with features to test functionality, provide usability feedback, and improve the user experience.
• Partner with Design, Engineering, and Product Management to become familiar with new features and how they enhance our customer's experience.
• Use AI-assisted tools to test and scale UX content while maintaining quality and voice consistency.
• Partner with cross-functional teams to identify opportunities where AI can enhance user experiences (e.g., personalization, content recommendations, or contextual help).
• Help define content patterns, prompts, or tone guidelines for AI-generated or AI-supported interfaces.
• Contribute to team discussions and experiments around responsible AI use in content and design workflows.

What you need to bring:

• 3–5 years of UX writing or content design experience in a SaaS or fintech environment.
• Familiarity with financial, regulatory, or payments-related products is a strong plus.
• Degree/Qualifications in English, Design, Technical Communications, or a related field.
• Experience designing and delivering customer-facing UX content.
• Experience of creating and maintaining editorial standards in a style guide.
• Strong written and verbal communication skills and interpersonal skills.
• A proactive and open-minded attitude to resolving problems and delivering results.
• The ability to wear multiple hats, organize work, and operate in a fast-paced environment.
• Demonstrate experience balancing multiple priorities at the same time.
• Collaborative mindset, working with others across the company and within the Content Design team.
• Experience delivering at pace using Agile methodologies.
• Encourage a culture of innovation focused on adding value and thinking creatively.
• Spot warning signs of things going wrong and provide a decisive response.
• Make effective decisions by pragmatically weighing the complexities involved against the need to act.
• Have clear operational awareness and be able to balance the need for new features with the need to maintain and support the existing systems.
• Curiosity about emerging technologies, especially how AI can support creativity and UX writing.
• Experience using AI or automation tools (e.g., for content ideation, QA, or workflow optimization) is a plus
• A growth mindset and eagerness to explore new ways of working with AI and data-driven insights.
• Experience contributing to or learning from AI-related initiatives within design, research, or product teams.

What's in it for you:

• Join a fast-paced, high-growth company.
• Surround yourself with strong talent and enjoy continuous professional growth.
• Develop in a modern and proven technology stack.
• Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer days

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.