Senior Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Our Project Management team is responsible for leading and supporting projects from inception to delivery, is now hiring a Senior Analyst (Project Management Office). You lead the way with a customer and shareholder centric attitude, a passion for tackling challenging issues and an unwavering drive to succeed. This position is a rich and diverse role for anyone who wants to work very closely with key collaborators across American Express, while supporting the flawless execution of strategic initiatives.

Our customers expect the best – and we are proud to deliver it.

As a Senior Analyst in our Project Management Office, you will support and lead projects while building exceptional cross-functional relationships and nurturing a broad set of skills including critical thinking, analytics, communication, problem solving, and leadership.

The experience we offer:

• An opportunity to partner with product teams such as Consumer Cards (Lending, Charge, Proprietary and Co-Brand products), Global Corporate Payments and Global Merchant Services for end-to-end project management and execution.

• Collaborate across broader American Express teams (Technologies, Legal, Compliance, Operational Risk, Operations, etc.) to deliver enhanced efficiencies, processes, services and Cardmember experiences for our various product portfolios.

• Contributing to driving the digital agenda through capability development and implementation.

• Actively facilitating excellence in project management, monitoring project results, and developing key recommendations for continuous improvement.

• Supporting day-to-day internal and external partner relationships.

• Showcase your excellent communication, influencing and collaboration skills with internal and external partners.

• Grow and develop both personally and professionally through formal development planning and mentorship sessions.

Responsibilities will include:

• Lead the planning, execution, and monitoring of project activities to ensure alignment with organizational goals.

• Prepare and present regular status reports to collaborators, highlighting project progress, issues, and resource allocation.

• Develop and maintain comprehensive project documentation, including project plans, schedules, and meeting minutes.

• Identify and recommend improvements to project management processes and methodologies.

• Build strong relationships with collaborators to ensure effective communication and collaboration throughout the project life cycle.

• Help identify, assess, and monitor project risks, proposing risk mitigation strategies as needed.

• Create and deliver engaging presentations to effectively communicate project updates, findings, and recommendations to collaborators and senior leadership.

• Engage in complex collaborations with a diverse range of internal and external collaborators, fostering strong partnerships across functions.

• Actively drive excellence in project management, monitor project results, and contribute key recommendations for continuous improvement.

Qualifications:

• Proven ability to take initiative and champion a project from conception through to implementation and evaluation.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

• Proven organizational abilities, with a track record of setting priorities and managing tasks to drive results.

• Ability to work collaboratively in a team environment and build relationships with diverse collaborators.

• Ability to adapt to changing priorities and work in a fast-paced environment.

Preferred Qualifications:

• 2+ years of proven experience in delivering Project Management outcomes.

• Proficiency in project management software (e.g., Microsoft Project, Visio).

• Bachelor's degree or equivalent experience in business administration, Project Management, or related field preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.