Assistant Manager, Housekeeping

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

As the Housekeeping Assistant Manager, you help lay the foundation for an unforgettable guest experience. You lead a passionate and diverse team that brings warmth, comfort, and cleanliness to every corner of the property—ensuring each guest feels right at home. From inspecting guest rooms to upholding safety and sanitization standards, you're hands-on in maintaining excellence. You also support and inspire your team daily, fostering a fun, collaborative environment where everyone thrives. If you're driven by high standards and love making a difference behind the scenes, this is your moment to shine

• Ensure all assigned rooms and/or areas are clean and sanitized by the end of the shift
• Communicate with supervisors and other team members for service or technical updates, requests, or concerns.
• Maintain organization for all housekeeping storage areas, ensuring they are clean of clutter and free from cross-contamination.
• Complete regular projects and deep cleaning
• Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to the supervisor, creating memorable moments for our guests.
• Encourage, support, and present informational topics in accordance with our HESS Safety Culture.

• Must be able to lift 50 lbs./23kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON
• Reward for Referral Program
• Experience – Of a lifetime
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.