Auditor, Guest Services Night

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As a night auditor, you analyze, verify, and report on all sales for the resort with an eye for detail. Auditing transactions and verifying records help keep us profitable. Businesses cannot continue the next day until the night auditor has finished their work and therefore is a crucial position to the functionality of the entire business. The small group of people that work overnight is a special team that makes sure the property is safe and the next business day starts over for each venue. Enjoy your full days off by exploring and touring the land of the midnight sun

• Process and print daily sales information using the property management system.
• Organize sales receipts from the front desk, tour desk, retail, and food & beverage departments and flag/correct errors.
• Communicate with guests, employees, security, management, and emergency. personnel in the event of urgent and/or emergent medical and non-medical incidents on the property.
• Applies knowledge of local information, company products, optional tours, services, and operations for guests and employees to enhance their vacation and work experience.
• Provides excellent customer service and analyzes situations, investigates problems, and determines solutions.

• Must be able to lift 25 lbs./11kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be able to legally work in Canada

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to maintain confidentiality
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Proficient in computer-based programs (Property Management System, Microsoft Outlook, Word, and Excel).
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON
• Reward for Referral Program
• Experience – Of a lifetime
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.