Customer Success

5 days ago

Remote, Canada Care2Talk Technologies Full time $24,000 - $52,000 per year

Overview

At Care2Talk Health, we're reimagining primary care by combining old-school, relationship-based medicine with modern accessibility. From our in-person clinics to our virtual care platform, we make healthcare simple, friendly, and stress-free.

We're looking for a Customer Success / Service Representative to be the first friendly voice people hear when they call Care2Talk. If you're warm, organized, and enjoy helping others, this role is for you.

What You'll Do

  • Answer inbound calls and be the welcoming, professional voice of Care2Talk
  • Provide friendly, clear support to patients and families about our programs and services
  • Help customers book appointments, navigate our app, or connect with providers
  • Keep accurate notes and ensure follow-ups are completed
  • Collaborate with the rest of the Care2Talk team to ensure smooth patient experiences

What We're Looking For

  • Friendly and fun personality – you make people feel at ease right away
  • Customer-first mindset – patient care and satisfaction come naturally to you
  • Strong communication skills – clear, compassionate, and professional
  • Organized and detail-oriented – able to manage multiple calls and tasks effectively
  • Must be based in British Columbia
  • Previous customer service or healthcare admin experience is an asset, but not required

Why Join Care2Talk?

  • Be part of a growing healthcare company making care more accessible across BC
  • Supportive, team-oriented culture where your ideas matter
  • Competitive pay and benefits
  • Opportunity to grow into other roles as we expand

If you're ready to bring kindness, organization, and a bit of fun to the frontlines of healthcare, we'd love to meet you

Job Types: Full-time, Part-time, Casual

Pay: $20.00-$25.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care
  • Work from home

Experience:

  • Healthcare related support: 5 years (required)
  • Customer service: 5 years (required)
  • Customer retention: 5 years (required)
  • Customer support: 5 years (required)

Work Location: Remote

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