Customer Success Manager

2 weeks ago

Remote, Canada FabStation Full time

Who We Are

Eterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…

What We Are Looking For

We are looking for a self-motivated Customer Success Manager (CSM) to be a representative of FabStation:

  • You have a strategic mindset, focused on customer retention and upsell opportunities.
  • You have strong onboarding abilities, ensuring customers quickly gain value from our product and processes.
  • You have an entrepreneurial spirit and can adapt to a rapidly changing environment with attention to detail and the ability to work independently.
  • You exude diplomacy, tact, and poise under pressure when working with customers.
  • You have demonstrated proficiency in learning and utilizing new technology platforms.
  • You are proficient in English, with exceptional verbal and written communication skills.
  • You are comfortable with travel and have a valid driver's license.
  • You are fluent in French, Spanish, or Italian, or speak another second language.

Where We Are

We are in Victoria, BC, but this is a fully remote position within Canada. The role includes occasional travel to visit customers in Canada, the U.S., or globally for on-site training and relationship management.

Key Responsibilities

  • Strengthen relationships with existing customers, focusing on retention, engagement, and expansion opportunities.
  • Identify and execute upsell strategies to increase account value.
  • Facilitate the onboarding of new customers and ensure they are set up for success with our product.
  • Obtain an expert-level understanding of our products and stay updated on new developments.
  • Understand customer needs and recommend optimal configurations of our products.
  • Respond to customer inquiries using CRM best practices and track all interactions in HubSpot.
  • Provide virtual and in person training sessions to ensure adoption and proficiency.
  • Gather customer feedback and collaborate with internal teams to enhance user experience and product offerings.

Qualifications:

Required:

  • 3–5 years of experience in Customer Success or Account Management.
  • Proven track record of client retention, account growth, and relationship management.
  • Strong negotiation, sales, and business development expertise.
  • Demonstrated success in growing accounts and increasing sales.
  • Expertise in onboarding clients onto technical products.
  • Experience with HubSpot or similar CRM tools.
  • Valid driver's license and ability to travel internationally.
  • Valid working visa required to work in Canada.

Preferred:

  • Experience supporting or selling construction technology solutions.
  • Post-secondary degree in Business or related field (or equivalent experience).
  • Bilingual (French, Spanish, Mandarin, or Italian strongly preferred).

Job Types: Full-time, Permanent

Pay: $85,000.00-$110,000.00 per year with commission and bonuses.

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Work from home

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Some travel required (domestic and international)

Work Location: Remote (with preference for candidates based in Quebec)

If you're excited by the intersection of technology, construction, and customer success, we want to hear from you

  • Customer Success Manager

    1 week ago

    Remote, Canada Igloo Software Full time

    **Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...

  • Customer Success Manager

    1 week ago

    Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...

  • Customer Success Manager

    1 week ago

    Remote, Canada Athennian Full time

    **Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...

  • Customer Success Manager

    7 days ago

    Remote, Canada CATERED CLUB Full time

    About Catered ClubCatered Club is a fast-growing corporate catering platform that helps offices effortlessly order meals for teams of 10–250+ people. We work with curated local restaurants to deliver seamless, reliable, and delightful catering experiences for companies—whether it's recurring weekly lunches, meetings, or special events.We're building the...

  • Customer Success Manager

    2 days ago

    Remote, Canada Carbon60 Full time

    OpsGuru, a Carbon60 Company, is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology, deep engineering expertise, and outcome-driven solutions.What you'll be doing:Serve as the client's trusted advisor and primary point of contact throughout the entire migration lifecycle, from...

  • Customer Success Manager

    6 days ago

    Remote, Canada Karbon Full time

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Amplify Full time

    About Amplify At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer's journey.Amplify helps e-commerce brands increase their revenue from every...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Estateably inc. Full time

    Customer Success ManagerAbout the role:As a Customer Success Manager, you will play a critical role in ensuring the satisfaction, retention, and growth of our client base. Your responsibilities will span from pre-sales support, onboarding, training, ongoing customer engagement, to product expertise. You will act as a key liaison between clients and internal...

  • Customer Success Manager

    1 week ago

    Remote, Canada Prospeo Full time

    Job Title:Customer Success Manager (SaaS) – Remote, Toronto AreaAbout the RoleWe're looking for a Customer Success Manager to become the main point of contact for our users: answering live chat, handling support tickets, coordinating with developers, and turning recurring questions into a clear helpdesk.This is a full-time, remote role (40h/week,...

  • Strategic Customer Success Manager

    5 days ago

    Remote, Canada SysAid Technologies Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager for our Strategic/Enterprise Customer Segment to join our team l to support some of our largest Global customers. Your primary responsibility will be to drive net retention, and usage, and build customer relationships....