Customer Service Coordinator

4 days ago

Brantford, Ontario, Canada Mott Manufacturing Ltd Full time

About Mott Manufacturing

Mott manufactures laboratory furniture and equipment for the industrial, pharmaceutical, education, health care and government markets. Mott places great importance on the design of our products, the health and well-being of our customers and our employees, our community and the environment. Delivering innovative ways to improve the performance of our customer's laboratories have become our mission. For over 60 years, Mott has served the world's leading organizations, for the industrial, pharmaceutical, education, health care and government markets.

At Mott we take great pride in our high standards of employee care, after all, employees are our greatest assets. We feel it is important to ensure employee satisfaction is a number one priority. Our teams have decades of experience in drafting, designing, layout, budgeting and estimating, procurement, project planning, installations, and more. If you want to learn new skills or work with high performing teams, Mott has a spot for you.

Job Overview

We are seeking a dedicated and dynamic Customer Service Coordinator to join our team. In this role, you will serve as the primary liaison for project managers and estimators from the dealer community, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess excellent communication skills and have a strong background in customer service, data entry, and internal sales support. This position offers an opportunity to contribute to a positive customer experience while supporting the company's growth.

Key Responsibilities

  • Function as the primary liaison to our dealer network, building relationships through daily phone and email communication
  • Estimate and price custom items
  • Enter orders and perform order revisions or cancellations as needed
  • Participate in on and off-site dealer training and/or trade shows
  • Maintain clear communication with team members to ensure seamless service delivery
  • Assist with additional projects as required and provide backup to Marketing

Skills

  • Proficiency in data entry with good attention to detail
  • Strong communication skills, including phone etiquette and active listening
  • Intermediate math skills including the ability to convert fractions to decimals
  • Ability to work well under pressure while maintaining a positive attitude
  • Ability to read blueprints and data sheets
  • Strong organizational and problem-solving skills

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended to describe the general nature of the job.

Mott is committed to providing accommodations to those individuals with disabilities throughout the hiring process. Upon request, we will work together to meet any of your accommodation needs.

Vacancy Status: Open Position

Job Types: Full-time, Permanent

Pay: $50,000.00-$54,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • Vision care

Ability to commute/relocate:

  • Brantford, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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