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Front Desk Receptionist
2 weeks ago
About us
Hastings Spa is a two-floor wellness spa offering professional massage and private sauna services. We are seeking a friendly and organized Front Desk Receptionist to welcome guests, manage bookings, and ensure a smooth flow of communication between clients and our team of therapists. This is a junior position ideal for someone looking to grow their customer-service and administrative skills in a calm, supportive work environment.
Responsibilities
Greet and direct guests to the appropriate service areas.
Provide information about our services, pricing, and booking policies.
Schedule and confirm appointments using our online booking system (Square POS). Record and relay messages between guests and staff, including service notes or special requests.
Answer phone calls and messages in a polite, professional manner.
Process payments and issue receipts accurately.
Support end-of-day operations, including preparing the front area for the next day and assisting with basic closing duties
Qualifications
Friendly and talkative, with clear and confident English-speaking skills; understanding Mandarin or Cantonese is an asset
Comfortable using simple computers or booking systems (training provided).
Previous experience in customer service, hospitality, or spa reception is preferred but not required.
Dependable, organized, and able to multitask in a busy environment.
Must be legally authorised to work in Canada.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Dental care
- Extended health care
Language:
- Chinese (required)
Work Location: In person