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Front Desk Receptionist

2 weeks ago


Vancouver BC VA R, Canada Hastings Spa Full time

About us

Hastings Spa is a two-floor wellness spa offering professional massage and private sauna services. We are seeking a friendly and organized Front Desk Receptionist to welcome guests, manage bookings, and ensure a smooth flow of communication between clients and our team of therapists. This is a junior position ideal for someone looking to grow their customer-service and administrative skills in a calm, supportive work environment.

Responsibilities

Greet and direct guests to the appropriate service areas.

Provide information about our services, pricing, and booking policies.

Schedule and confirm appointments using our online booking system (Square POS). Record and relay messages between guests and staff, including service notes or special requests.

Answer phone calls and messages in a polite, professional manner.

Process payments and issue receipts accurately.

Support end-of-day operations, including preparing the front area for the next day and assisting with basic closing duties

Qualifications

Friendly and talkative, with clear and confident English-speaking skills; understanding Mandarin or Cantonese is an asset

Comfortable using simple computers or booking systems (training provided).

Previous experience in customer service, hospitality, or spa reception is preferred but not required.

Dependable, organized, and able to multitask in a busy environment.

Must be legally authorised to work in Canada.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

  • Dental care
  • Extended health care

Language:

  • Chinese (required)

Work Location: In person