Front Desk Receptionist

In search of a **Front Desk Receptionist** at our _**North Vancouver**_ **Club16 Location**

**Who We Are**:
At Club16 Trevor Linden Fitness & She’s Fit we embody the philosophy of Making Fitness Fun by fostering a welcoming and inclusive environment for all. We prioritize the well-being and acceptance of our members above all else. Our TEAM boasts over 25 years of industry experience, driven by a passion for getting people active. Recognizing the changing landscape of fitness, we pioneered the concept of value priced facilities, aiming to make fitness accessible to everyone. With over 17 locations, a diverse background and commitment to community engagement, we continue to empower people to lead healthier lifestyles in our missing to be the top fitness provider in British Columbia.

**Job Summary**:
Receptionists are the creators of First Impressions for all members and prospective members (guests) at Club16 Trevor Linden Fitness & She’s Fit Receptionists are responsible for representing a high level of Club16 Trevor Linden Fitness & She’s Fit values throughout each shift (Transparent, Energetic, Accountable and Member Focused). Receptionists are responsible for operating the front desk in a proficient and effective manner. A manner which ensures the smooth flow of supporting members, guests, and administrative accuracy through the club systems.

**Duties & Responsibilities**:

- Front Desk Operations:_
- Welcome and greet each person with a SMILE
- Ensure all members are checked in upon arrival
- Answer phones in a courteous, helpful, and professional manner, distinguishing between members and non-members.
- Complete opening and closing duties for each shift.
- Inspect and manage the cleanliness of the Front Desk
- Customer Service and Communication: _
- Maintain an active approach in the customer service process, assisting in supporting any inquiries
- Enthusiastically communicate internal promotions to members.
- Participate in club meetings and training sessions, maintaining an open line of communication on issues related to club production and morale.
- Model all club activities through self-involvement and attend all required staff meetings and training sessions.
- Administrative Support:_
- Ensure the accuracy of purchase transactions during shift
- Maintain retail displays and items ensuring presentation
- Job Requirements:_
- Must be legally authorized to work in Canada
- Must have the ability to travel to location with own transportation methods
- Must have ability to organize and move fitness equipment
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work independently & manage the Front Desk for the majority of the shift
- Nice to have’s:_
- Highschool Diploma, GED or equivalent
- Previous experience servicing customers
- Warm personality with a knack for making someone’s day

**Compensation & Benefits**:

- Group Benefits (dental, mental health, massage, physiotherapy, and more)
- Career development opportunities
- Access to all Club16 and She’s Fit clubs (17 locations)
- Access to all Recovery Services (Red Light Therapy, Tanning, and Hydromassage)
- Employee discount on Personal Training services
- Employee discount on select retail items
- Stronger Together Program discount to select retailers and service providers

Ready to take your career to the next level? Visit our Careers page with the link below.

**#LP**

**Job Types**: Full-time, Permanent

Pay: From $17.40 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person