Customer Service Representative

Atosa8 days ago

Milton, ON

Mid Level

full_time

Description:

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description

The Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non-technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and updates customer relationship databases as needed.

Responsibilities

• Receive and verify orders, ensuring availability and stock using accounting software.
• Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
• Input orders accurately into accounting software and maintain effective communication with warehouse staff.
• Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
• Process freight claims for damaged units.
• Create sales orders and invoices using accounting software.
• Issue credit memos for returned products and maintain accurate records.
• Establish and maintain a systematic filing system for inventory and customer records.
• Ensure electronic filing and cloud storage of documents.
• Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
• Receive purchase orders and handle messages promptly and courteously.
• Provide real-time inventory updates upon request.
• Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.
• Perform additional duties as assigned by the hiring manager.

Requirements:

Qualifications

• At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Strong attention to detail and high degree of accuracy.
• Excellent organizational and data management skills.
• Basic understanding of invoicing and crediting processes.
• Effective written and verbal communication skills with a strong customer service focus.
• Proficiency in 10-key and data entry, intermediate to advanced level.
• Proficient in English and MS Office suite.
• Strong problem-solving abilities.
• Ability to work efficiently within a team.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *

Wholesale

11-50

Atosa is a major manufacturer of commercial refrigeration. At Atosa we manufacture sandwich prep tables, pizza prep tables, under-counter/worktop refrigerators and freezers, including glass door merchandisers.

New products are currently under development, and will be available in the near future. We are constantly working on expanding our line to meet the growing demands in the food service industry.

All of our merchandise is environmentally safe, utilizing CFC-Free refrigerants in both refrigerators and freezers. In addition to the food service industry, Atosa markets worldwide to businesses whose cooling requirements are very demanding, such as: schools, hotels, restaurants, markets and other commercial institutions. We have built our reputation on service, quality and price

Over the past several years, Atosa has made substantial investments in new state-of-the-art equipment, including our Salvagnini Automatic bending machine, an Armada CNC punching machine, and other equipment to ensure that every Atosa Refrigerator exceeds the highest quality standards. Atosa has introduced the international advanced technologies from Italy, Japan, and Germany. Every stage of the manufacturing process, including engineering, design, and fabrication, is done in-house by our qualified and experienced personnel.

At Atosa, we are also dedicated to designing and producing professional grade stainless steel food pans, chafing dishes, food warmers, and beverage dispensers. We keep in mind the people that have to use our product on a day-to-day basis in order to create products that have real value and can help make your operation run smoother, more efficiently, more effectively. It is our constant goal to give you exactly what you need in your professional kitchen.

To meet our customers immediate needs, we maintain a large variety of inventory in our corporate warehouses. We are presently located in California, Florida, Georgia, Illinois, Massachusetts,New Jersey and Washington