Tax Customer Service Representative

Job Type:

Contract

Department:

Active Directory Required, Finance

Salary:

$49, $61,458.00

Close Date (closes at 12:00 am on date noted below):

December 1, 2025

Hours per Week:

35

Openings:

4

Position Summary

Under the direction of the Supervisor, Tax, the Tax Customer Service Representative is primarily responsible for providing customer service to taxpayers, developers, lawyers and financial institutions, and is the first point of contact in property tax customer inquiries. This position also provides administrative assistance to daily tax procedures and processes.

Major Job Responsibilities

• Acts as the first point of contact for ratepayers and third parties regarding tax inquiries for tax phone queue
• Provides front-line customer service as the first point of contact for ratepayers and third parties with in-person tax inquiries.
• Filters and routes incoming calls to the appropriate Assessment staff when inquiries are complex
• Serves as the primary point of contact for internal departments—including Risk and Development Financing—requesting tax-related information on property accounts
• Handles daily property tax mail, ensuring timely distribution to the appropriate tax staff
• Responsible for scanning water charge, accounts receivable charge and returned payment non-sufficient funds letters added to property tax accounts to correspondence on tax system
• Scans and uploads returned mail to the appropriate property tax account correspondence within the tax system
• Scans and upload in-person preauthorized payment program applications to property tax account correspondence on tax system
• Performs data entry of contact information from Preauthorized Payment Program applications into property tax accounts within the tax system
• Assists with matching and stuffing supplementary tax bills into envelopes for mailing.
• Responsible for ordering office supplies for the tax and assessment staff
• Files paper tax rolls received from Municipal Property Assessment Corporation (MPAC) in roll number order
• Assists tax staff in organizing and boxing outgoing year end files for offsite storage

Education & Experience

Minimum Requirements:

• Certificate/diploma in a post secondary program
• One (1) year customer service
• Basic experience in the Microsoft Office Suite of products, including Outlook, Word and Excel
• Excellent customer service, interpersonal and communication skills
• Aptitude for figures and detail oriented
• Strong organizational and time management skills

Preferred:

• Certificate/diploma in a post secondary program specific to business administration or related field
• Three (3) year customer service, Municipal Experience and Property Tax Experience
• Knowledge of property taxation and understanding of municipal government and local roles and responsibilities

Annual Salary Range: $49,167 - $61, hours/week)

• Eligible to participate in the OMERS pension plan
• Paid time-off (vacation and incidental time)
• 9-month contract with a possibility of extension

About Milton

At the Town of Milton, we provide excellent and sustainable municipal services to foster a vibrant and inclusive community where residents thrive, businesses flourish and nature is cherished.

We are laying the groundwork for our vision for

Milton 2051

: a safe, diverse and welcoming community that respects its natural beauty and heritage, supports a range of neighbourhoods, sustains a strong and balanced economy, and offers outstanding opportunities to live, learn, work and play.

How to Apply

Interested applicants should apply online at

under the Employment Opportunities section. The job posting closes at 12:00 am on December 1, 2025. Interested applicants, please ensure to apply by 11:59 pm on November 30, 2025.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.