Customer Service/Sales Representative

1 week ago

Milton, Ontario, Canada Standard Broadband Full time $46,000 - $50,000 per year

Standard Broadband is one of Southern Ontario's largest independent telecommunications providers. Since 1998 Standard Broadband has been providing homes and businesses with reliable Internet, telephone and hosting solutions.

Job Summary

Standard Broadband is currently looking for a Customer Service Representative. This position will play a critical role in the growth of our business. Excellent attention to detail and superior communication skills are essential. The successful candidate must exhibit an ability to work in a self-motivated environment while maintaining a professional "customer first" attitude. This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of an evolving organization.

Responsibilities will include:

  • Handle incoming calls and emails from sales prospects and from existing corporate and residential customers
  • Process residential sales orders, provide follow-through and work with other departments to ensure streamlined operations
  • Provide accurate information regarding services, products, and promotions, ensuring customers fully understand their options
  • Handle billing inquiries and process payments
  • Proactively create opportunities for new business with existing customers
  • Take part in outside marketing efforts to create business with new customers, such as mailers and door to door advertising.
  • Perform other duties as assigned by management

Qualifications

The ideal candidate will have:

  • Minimum one year customer service and/or sales experience
  • Prior experience in the Telecommunications industry is preferred
  • A vehicle and valid G class driver's license
  • Must be able to work a flexible schedule, including evenings as the schedule requires
  • Highly motivated with a desire to be successful
  • Technical acumen would be an advantage
  • Strong written and verbal communication skills
  • Decision making, problem solving and creative thinking skills required
  • Proficient level computer skills a must (Microsoft Office at a minimum)
  • Ability to deal with people in a professional, courteous and friendly manner while exceeding customer expectations
  • Attention to detail and effective time management and organizational skills are necessary
  • Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent tasks without close supervision
  • Work effectively in a team environment and have a willingness to learn in a quickly changing industry

Standard Broadband is an equal employment opportunity employer. Standard Broadband has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made.

We thank you for your interest in working for Standard Broadband. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $46,000.00-$50,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Milton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (preferred)

Work Location: Hybrid remote in Milton, ON

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