Inbound Sales

Job Posting: Inbound Sales / Family Service Advisor

Location: Bakerview Memorial Cemetery | Street, Langley, BC

Type: Full-Time

Department: Sales & Family Services

Compensation: Competitive base salary with performance-based bonuses

Schedule: Monday–Friday (with flexibility for occasional weekend or evening appointments as needed)

About Bakerview Memorial Cemetery

As the Lower Mainland's newest cemetery, we take pride in offering affordable, personalized burial and niche options in a family-focused setting.

Our goal is to create meaningful legacies for families and a supportive, friendly, and welcoming workplace for our team. As a growing startup, we're looking for dynamic individuals who are ready to grow with us and contribute to our shared success.

About the Role

We're seeking a driven, detail-oriented Inbound Sales & Family Service Advisor to manage the steady flow of inbound leads generated by our growing marketing campaigns. The heart of this role is consistent, structured follow-up — ensuring every inquiry is contacted quickly, guided through the process, and supported with care and professionalism using our CRM system (Pipedrive). Your ability to stay on top of each lead, maintain communication, and move families smoothly through the sales process is key to success in this position.

In this role, you'll also meet with families, provide tours of our grounds, and help them choose the right options for their needs — seeing each relationship through from first contact to closing. While the majority of your time will focus on inbound leads, a small amount of outbound sales activity is also expected. These efforts are supported by established strategies, team collaboration, and clear processes.

You will take part in a weekly sales meeting to review outreach performance, lead quality, and opportunities for improvement. We also place strong importance on close collaboration with our marketing team, ensuring alignment between campaigns, messaging, and on-the-ground feedback. Your insights and feedback on sales processes, strategies, and lead performance will play an active role in improving how we engage with families and communities over time.

Bakerview's office environment is supportive, collaborative, and team-oriented — we work closely together and step in to help one another whenever needed. The ideal candidate is organized, proactive, and driven to achieve results — all while maintaining Bakerview's compassionate and professional approach in every interaction.

Key Responsibilities

· Build relationships with families. Take time to understand their needs, listen with empathy, and create trust before moving into any sales discussion.

· Manage and follow up on inbound leads generated from our website, social media, and marketing campaigns, ensuring consistent, structured communication through our CRM (Pipedrive).

· Nurture both new and historical leads — maintaining long-term communication with families who have previously expressed interest, keeping them engaged until they're ready to move forward.

· Keep detailed notes in the CRM for every interaction, documenting conversations, family needs, and next steps to ensure smooth handoffs and complete visibility for the whole team.

· Guide families through their decision-making process — explaining Bakerview's unique advantages, available options, and compassionate approach without a hard sell.

· Conduct on-site meetings and guided tours of the cemetery grounds, helping families feel comfortable, informed, and confident in their choices.

· Close sales with professionalism and care, ensuring all documentation, CRM entries, and payment details are handled accurately and respectfully.

· Perform light outbound sales activities as guided by existing strategies, focusing on warm leads or re-engagement opportunities where additional outreach adds value.

· Collaborate closely with the marketing team to share feedback on lead quality, campaign performance, and family insights that can improve messaging and targeting.

· Provide ongoing feedback on sales processes and strategies, helping refine our team's approach and improve efficiency as Bakerview's sales department continues to grow.

· Participate in weekly sales meetings to review performance, lead progress, and collaborative improvement opportunities.

· Contribute to a supportive, team-oriented environment, assisting colleagues when needed and sharing best practices that strengthen collective results.

What We're Looking For

· Industry Experience: Previous experience in the funeral, cemetery, or memorial services industry is highly valued. Candidates with related experience in other service-oriented fields (real estate, healthcare, or family services) will also be considered.

· Sales & CRM Background: Proven experience in sales, customer relations, or lead management roles, ideally using Pipedrive or similar CRM systems (HubSpot, Salesforce, etc.).

· Relationship-Focused Communicator: Naturally builds trust and connection with families; understands that success comes from genuine care and long-term relationships, not high-pressure selling.

· CRM Discipline: Consistently tracks all interactions, follow-ups, and notes within the CRM to maintain accuracy, visibility, and team alignment.

· Organized & Detail-Oriented: Handles multiple ongoing conversations and ensures every family's journey is carefully documented and followed through.

· Proactive & Consistent: Recognizes the importance of steady, timely follow-ups with both new and historical leads.

· Collaborative Mindset: Works closely with the marketing and sales teams, sharing feedback and insights that improve lead quality, messaging, and results.

· Team Player: Thrives in a supportive, tight-knit office environment where team members actively help one another and share best practices.

· Growth-Oriented: Open to learning, adapting, and evolving as Bakerview's sales department expands and processes improve.

· Compassionate & Professional: Maintains empathy, patience, and respect when supporting families through important and emotional decisions.

Why Join Bakerview

· Meaningful Work: Every conversation and sale directly helps families make lasting decisions about how they want to be remembered. You'll make a real difference in people's lives during meaningful moments.

· Community-Driven: As a locally owned and operated cemetery, Bakerview takes pride in serving families across all faiths and backgrounds — with care, respect, and understanding.

· Supportive Team Culture: You'll join a collaborative, close-knit office where team members actively support one another and share success. We believe in lifting each other up, not competing against one another.

· Growth & Development: We're a growing organization with room to advance. You'll have opportunities to expand your role, shape processes, and take part in the evolution of a modern, family-focused cemetery.

· Modern Tools & Systems: Work with an established CRM, structured follow-up systems, and marketing support designed to help you focus on what matters most — building relationships and guiding families.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person