Bilingual Senior Customer Service Representative

7 days ago

Mississauga, Ontario, Canada BITS Recruiting Full time US$50,000 - US$90,000 per year

Summary

The client is seeking a bilingual (English/French) professional to deliver high-quality customer service with a strong emphasis on confidentiality, accuracy, and attention to detail. The ideal candidate is articulate, energetic, positive, and experienced in corporate client services. Success in this role requires strong collaboration skills and a continuous improvement mindset to enhance processes for both customers and internal teams.

Responsibilities & Functions

  • Support the Supervisor by monitoring Salesforce queues and assigning cases to the appropriate territories for timely resolution.
  • Coordinate Pre-Orders and Ship Complete requests with leadership, product managers, and the inventory analyst to ensure accurate order fulfillment.
  • Work with the warehouse team to allocate equipment daily for both ship completes and pre-orders.
  • Process and release marketing hold orders based on submissions from product managers.
  • Participate in partnership meetings aimed at optimizing platform usage and improving workflow efficiency.
  • Guide customers through GHX onboarding and routinely monitor the Registration Center.
  • Maintain strong working knowledge of EDI and collaborate with the Contracts Department to manage and submit Catalogue 832 files.
  • Assist Finance in resolving invoice discrepancies and ensuring accurate billing procedures.
  • Support Finance and the Repair team with claw-back processes.
  • Review and monitor weekly un-booked and unshipped orders, redirecting items to the appropriate Ambassador for follow-up.

Qualifications & Skills

  • Fully bilingual in English and French (spoken and written).
  • 2–3 years of customer service experience, ideally in a bilingual capacity.
  • Mandatory experience working with EDI and ERP systems.
  • University degree or college diploma.
  • Proficient in Microsoft Office applications.

Perks

  • Company-paid benefits plan (after 3 months)
  • Dental and vision coverage
  • Profit-sharing program
  • Healthcare spending account
  • Lifestyle spending account
  • Comprehensive training
  • Supportive, family-oriented work environment
  • RRSP program

Thanks in advacnec to all the applicants

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