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Fraud Risk Analyst

2 weeks ago

Toronto, Ontario, Canada ADP Full time

ADP is hiring a Fraud Risk Analyst

  • Are you looking to grow your career in an agile, dynamic environment with plenty of
    opportunities to progress?
  • Do you want to continuously learn through ongoing training, development, and mentorship
    opportunities?
  • Are you looking to be yourself in a culture that values equity, inclusion, and belonging and
    creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?


As a Fraud/Risk Analyst, you'll work closely with clients and internal team members to create to protect ADP from financial risk. You will be responsible for monitoring the on boarding of all new SBS clients and existing clients' funding activities for all payroll platforms. The team reviews new clients at the onboarding stage to ensure there is no risk to ADP. in order to fund
payroll. The department also monitors and actions all high risk, high value clients ensuring funds are
received. This role contains both specific daily/monthly requirements and project work.


To do well in this job, you must be knowledgeable on a variety of topics, good at networking (personable) and able to work both as a team player and autonomously with minimal supervision. The Risk Funding Analyst is responsible for all daily operations, support and development of ADP's Financial Services Risk Team in coordination with Management. In addition the Fraud
Analyst will be responsible for Implementing, administering and reporting on client behavior, changes and overall team performance (monthly scorecard).


Ready to #MakeYourMark?  Apply now
To learn more about careers in Custom Reporting at ADP, visit:


WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:

  • Call handling. Every day, you'll use best practices for handling calls to provide excellent service.
  • Serve as the Subject Matter Expert. You'll address requests from both internal
    teams and external clients.
  • Time Management. You will ensure adherence to the schedule outlined by management to meet client start dates and deadlines.
  • Build and maintain relationships. You'll manage strong, healthy relationships with clients and internal partners ensuring that expectations are clearly defined and met.
  • Collaborate. Work together with our internal support teams to help solve client
    requests.
  • Organize. You will be responsible for maintaining client requests within our record management system (CEH/SIEBEL).
  • Lead. You will be responsible in leading ongoing evaluation of existing and new financial systems/products and procedures.
  • Learn. You will be supported in maintaining your knowledge and proficiency in Reporting and Fraud systems.

TO SUCCEED IN THIS ROLE: Requirements

  • Bilingual – French and English
  • Post secondary education with specialization in Finance.
  • Proven track record for delivering superior customer service
  • Excellent time management skills.
  • Aptitude to learn new software applications.
  • Strong influencing skills, interpersonal skills and organizational skills.
  • Strong attention to detail.
  • Strong communication – written and oral.
  • Banking or Payroll Industry Experience
  • Background experience in Fraud and Risk Management


*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.


BONUS POINTS FOR THESE:  Preferred Qualifications

  • Post-secondary diploma or equivalent
  • 1-2 years customer service experience


YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
  • Create. Innovate. Problem-solve. Shape the future of work with people you like.
  • Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.


What are you waiting for? Apply today