Senior Manager, Fraud Risk Management

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Manager, Fraud Risk Management. Could It Be You?
The Senior Manager, Fraud Risk Management oversees the daily operations and structural components of the Fraud Department, including but not limited to the functions of Supervisor(s), Senior Investigators, Investigators, Fraud Officers, and in prevention, detection, analysis, mitigation, and recovery of fraud at Questrade. The Senior Manager, Fraud Risk Management is responsible for optimizing the Fraud team's operations, including mitigating fraud losses, while balancing regulatory and reputational risks with the customer and stakeholder experience.

This role involves close collaboration with management, partners, vendors, and direct reports to ensure the Fraud program and the enterprise have robust controls, comprehensive documentation (such as procedures and playbooks), effective training, efficient case tracking and reporting, thorough case documentation, adherence to regulatory requirements, and strong stakeholder relationships.

Ultimately, this position contributes to the organization's overall success by preserving the trust and confidence of customers, partners, and stakeholders in our commitment to combating fraud.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

Fraud Prevention Strategy & Leadership

• Developing and executing comprehensive fraud prevention strategies and policies, ensuring alignment with industry best practices and regulatory requirements.
• Leading, managing, and mentoring a team of Supervisor(s), Senior Investigators, Investigators, and Fraud Officers, providing guidance, incident management, and training to optimize performance and professional growth.
• Proactively monitoring and analyzing fraud trends, patterns, and emerging risks to identify potential threats and vulnerabilities within Questrade's operations.

Collaboration & System Enhancement

• Building and maintaining strong relationships with internal stakeholders (Cyber, Customer Service, Operations, Risk Management, Compliance/AML, Legal, IT) to foster collaboration and information sharing.
• Partnering with technology teams to enhance fraud detection systems, tools, and processes, utilizing advanced analytics and machine learning for improved accuracy and efficiency.
• Conducting thorough investigations of suspected fraud incidents, coordinating with law enforcement and external partners as needed.

Reporting, Compliance & Industry Engagement

• Implementing robust reporting mechanisms and metrics to measure the effectiveness of fraud prevention programs, communicating key findings and recommendations to senior leadership with a focus on KPIs and KRIs.
• Staying current with industry trends, regulatory changes, and advancements in fraud prevention technologies, recommending and implementing improvements to maintain cutting-edge capabilities.
• Developing and maintaining strong working relationships with external fraud prevention organizations, industry forums, and regulatory bodies to stay informed about emerging threats and best practices.
• Ensuring compliance with all applicable laws, regulations, and internal policies related to fraud prevention and reporting.
• Serving as a subject matter expert, assisting clients and internal teams in identifying, defining, and recommending modifications, enhancements, or new strategies for successful products/services.

Advocacy & Continuous Improvement

• Acting as a change agent within the business, advocating for fraud prevention and fostering appropriate fraud awareness.
• Maintaining awareness of industry and regulatory developments to ensure timely company preparedness.
• Continually researching, scanning the external environment, and developing new ideas/concepts/systems to improve fraud detection and mitigation.
• Identifying opportunities for improvement, focusing on risk/return and ensuring alignment with Fraud Risk Management teams.
• Identifying and escalating fraud risks that exceed or will exceed the Risk Appetite.
• Leading and participating in the identification, development, and implementation of new initiatives.
• Contributing to and supporting various projects and initiatives across the Fraud Management Group.
• Participating in discussions with IT partners and vendors regarding requirements and solution design.

So are YOU our next
Senior Manager, Fraud Risk Management
? You are if you…

• Have 5+ years of relevant experience in a senior leadership role within fraud risk management
• Have 5-10 years of proven experience in fraud prevention, investigations, or related fields within the financial services industry, preferably in a managerial capacity
• Hold a degree in finance, business administration, or a related field
• Have strong analytical and problem-solving skills, with a keen attention to detail and the ability to interpret complex data, identify patterns, and detect trends
• Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies
• Have solid understanding of fraud schemes, techniques, and emerging trends across various financial products and services
• Have a solid understanding of Google suite and their functionality
• Have strong knowledge of regulatory requirements related to fraud prevention and reporting, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Have an understanding of industry Key Performance Indicators and Key Risk Indicators
• Have excellent time management and organizational skills, with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high-quality work
• Have strong planning, presentation, project management, and relationship-building skills
• Have comprehensive knowledge of a wide variety of banking and investment products and services
• Have excellent communication and interpersonal skills, with the ability to effectively liaise with internal and external stakeholders at all levels
• Have excellent written communication skills, with the ability to write detailed briefing notes, program and project scoping documents, and meeting summaries.
• Have excellent presentation skills, with the ability to engage, motivate, and inspire diverse audiences
• Have demonstrated experience in managing and developing high-performing teams, fostering a collaborative and inclusive work environment
• Are self-motivated, energetic, and results-oriented, with a commitment to adding value to the organization

Additional Kudos If You…

• Have knowledge of fraud and privacy legislation in multiple provinces
• Hold Professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE)

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.