Customer and Technical Support Specialist

CUSTOMER AND TECHNICAL SUPPORT SPECIALIST - NORTH AMERICA

Location: Downtown Toronto, Ontario

ABOUT THE ROLE

You will support customers across North America and LATAM, helping them get the most from Solargis data and software. The role combines technical problem-solving with clear communication and relationship management. You'll run onboarding sessions, deliver product demos for new and existing customers, and spot upsell or cross-sell opportunities when they make sense.

This is a collaborative position. You'll work daily with our global support and technical teams in Bratislava, Slovakia, and partner closely with our North American sales team. You'll be a frontline representative of Solargis—meeting customers over video and email—and you'll coordinate with the Bratislava team to resolve complex issues.

KEY RESPONSIBILITIES

• Answer technical questions and guide customers to use Solargis products effectively.
• Own customer inquiries end-to-end: track, follow up, and resolve accurately and on time.
• Troubleshoot data, software, and methodology issues; escalate through established processes and drive them to closure.
• Help build and maintain resources (knowledge base articles, how-tos, white papers, webinars).
• Work with North American and LATAM sales to identify where existing customers can benefit more from our services.
• Share customer feedback with technical and marketing teams to improve products and processes.
• Join monthly reviews of inquiries and responses; contribute to support analytics and trend reporting.
• Bring the "voice of the customer" into product roadmap and design discussions.
• Collaborate across Solargis (customer support, CTO office, product, sales, marketing, finance, legal) to deliver the right solution for each client.
• Propose practical improvements to services and internal processes that raise customer satisfaction and support sales.
• Represent Solargis at tradeshows, workshops, and conferences, primarily in the U.S. and Canada.
• As your expertise grows, contribute to technical papers for international conferences.

QUALIFICATIONS

• Bachelor's degree in a STEM field with strong academic performance.
• 1–3 years of experience, ideally in a scientific, research, or technical product environment.
• Fluent English; clear written and verbal communication and confident presentation skills.
• Strong attention to detail and organization; able to manage multiple customer issues and stakeholders.
• Required: understanding of and/or strong interest in solar energy, photovoltaics, and electrical/electronic systems.
• Nice to have: experience with utility companies, solar developers, or other energy-sector stakeholders.

WHAT WE OFFER

• Competitive compensation with a significant performance-based bonus component.
• Flexible hours and work policy.
• One additional week of vacation above the legal minimum each year.
• Technical and personal growth through meaningful responsibilities.
• Business travel and participation in conferences, workshops, courses, and webinars.
• Place of work: in person at the Solargis Americas office, downtown Toronto.
• Start date: As soon as possible.

ABOUT US

Founded in 2010 and headquartered in Bratislava, Slovakia, Solargis supports companies developing and operating solar power plants in 120+ countries. Our Toronto office, opened in 2021, expands our presence in the Americas. We provide meteorological data, energy evaluation and forecasting software, and technical consulting for the development and operation of solar power assets worldwide.

Our team includes geoscientists, meteorologists, engineers, programmers, data analysts, and business developers. If you are talented, resourceful, innovative, passionate, and collaborative, we'd like to hear from you.

Visit our website:

We look forward to receiving your application.