Technical Support Specialist

Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their customers.

We design, manufacture, provide post-sales support and everything in between.  Our business is fostered around our core values of personal integrity, respect for people, commitment to excellence and responsible stewardship.  We are happy to share that we are a landfill-free company. We take our commitment to our Team Members, Customers, and the environment seriously.

The Technical Support Specialist assists customers remotely in the installation and troubleshooting of S&C's products. This position is for an individual with a technical background and strong analytical skills, preferably someone with field service experience troubleshooting S&C equipment. This role requires the ability to troubleshoot customers' S&C equipment issues utilizing a variety of communication methods, as well as performing product training to customers and salesforce both on and offsite. Extensive training will be required, which includes working closely with senior-level engineers within the group to develop product knowledge and product history, and develop skills to become a product expert.  Occasional visits to customer installation sites and substations will also be required.

Work Arrangement: On-site, 5 days a week.

Work Location: 2909 Plymouth Dr, Oakville, ON L6H 6G7

Travel Requirement: Some travel locally to customer sites for training. 

Duties & Responsibilities

• Provide advanced technical support for escalations from Field Service Engineers and Technicians.
• Troubleshoot S&C equipment over the phone and via e-mail with customers while documenting in Salesforce.
• Collaborate with cross-functional teams to identify recurring customer issues and recommend areas for improvement or solutions.
• Identify parts and pricing that require upgrading or replacing. 
• Read and interpret wiring diagrams. 
• Provide training on all S&C products of both current and past vintages. 
• Occasional travel to customer sites for training of S&C products. 
• Perform product training on and offsite.
• Interface with sales, service and customer personnel to resolve customer issues, and to maintain or upgrade installed power conversion products.
• Process RMAs when required.
   

Minimum Requirements

• Associate degree or diploma in Electrical Engineering Technology or related field, or equivalent experience. 
• At least 5 years of relevant experience.
• Ability to read mechanical drawings and possess excellent mechanical skills.
• Ability to interpret electrical drawings.
• Ability to perform troubleshooting and product support as required.
• Knowledge of project management is an asset.
• S&C product knowledge is an asset.
• Strong communication skills, both written and verbal.
• Good interpersonal and presentation skills to work with team members at all levels across the organization.
• Good problem-solving skills. 
• Capable of embracing diversity and equity to ensure they contribute to a respectful and inclusive workplace.  
   

Physical Effort: Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs

Why Work for S&C Electric Canada Ltd

Celebrating a Century of Innovation.  S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team. S&C offers a competitive package of pay and benefits, including:

• Competitive compensation and Bonus Plan
• Pension Plan
• Flexible Benefit Options, medical 100% paid by S&C
• Paid Holiday Shutdown
• Summer Hours
• Seniority Recognition Program
• Employee Assistance Program
• A safe and fun working environment where we celebrate our milestones.
• Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

These are just some of the other reasons why S&C is a great place to work.  We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless.  Do we still have your attention? If so, click on the link to submit your application and join our team today

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.'s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.