Senior Technical Support Specialist

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Apply By: Wednesday, December 3, :59 pm EST

Senior Technical Support Specialist (Development)

Job ID:

236429

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

GovTechON - Justice Technology Services

City:

North Bay, Toronto

Position(s) language:

English

Job term:

1 Permanent

Job code:

Systems Officer 6

Salary:

$1, $2,314.51 Per week*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Consider this exciting opportunity and join our dedicated team of IT professionals where you will support the management of major complex computer solutions in a variety of platforms for the ministries at the Justice Technology Services Division.

Justice Technology Services (JTS) provides critical support to the justice sector, which is the largest sector within the Ontario Public Service (OPS). JTS delivers highly integrated and complex Information & Information Technology services and solutions and reliable and responsive operational support. Key support is provided through development, implementation and maintenance of technology solutions and critical services, liaising with other service providers, as well as information management and planning. This particular role will focus on developing and enhancing functionality of Police Records Management System.

Please note: This position is located at 21 College St., 3rd Floor, Toronto, and/or 200 First Avenue, North Bay. Employees are currently expected to return to the five-day in-office standard starting from January 5, 2026.

About the job

As a valued team member, you will:

• Design and develop system interfaces for both acquired and developed application solutions
• Perform system integration from a technical perspective, including designing appropriate ETL (Extract, Transform, Load) solutions
• Provide technical expertise, develop and implement business intelligence solutions to support police end users, project teams, and peer technical staff
• Plan, validate, and document data conversion routines supplied by the vendor, co-ordinating and performing conversion activities with each police service and operations
• Document, design and develop decision support reports based on data across police applications

What you bring to the team
Technical knowledge and experience

You have:

• knowledge of information technology and information engineering principles, computer programming techniques, client/server application development technology
• knowledge of, and experience with data warehousing, BI, XSLT, ETL, SQL, XML, .Net, HTML, data mining and data analytics
• knowledge of current software products and emerging advancements in the field
• experience in designing, implementing and supporting hardware/software infrastructures for both development and production environments, supporting multi-tiered applications in large distributed environments

Reasoning, analytical and problem-solving skills

You can:

• assess and recommend network and security architectural strategies for highly complex technical solutions
• assess technical design problems and develop computerized solutions to infrastructure problems in support of systems and end users
• conduct cost-benefit analyses in support of acquisition recommendations

Communication and interpersonal skills

You have:

• excellent written and oral communication skills to discuss client requirements, prepare project reports, and discuss acquisition recommendations with clients, technical staff, and vendors
• interpersonal skills to listen, negotiate, and influence technology issues and ensure performance and standards needs are achieved while delivering business solutions
• demonstrated ability to lead technical discussions with vendors, customers, other technical staff, and senior management

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more

Our comprehensive compensation and benefits package includes:

• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

Additional information:

Apply by:

Wednesday, December 3, :59 pm EST

Position details:

• 1 English Permanent, 21 College St , 3rd Flr, Toronto, Toronto Region or 200 First Avenue, North Bay, North Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Annual CRJMC, Credit History Check, Driver's License History, Local Police Databases Search, Ontario Provincial Police Investigation/Background Interview

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Information Technology

Posted on:

Wednesday, November 19, 2025

Note:

• About security checks:
  
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-MG-236429/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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