Operational Support Manager

7 days ago

Kenora ON PN Y, Canada WNHAC Full time

Operational Support Manager

1 Full-Time (Existing Position)

Waasegiizhig Nanaandawe'iyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

To supervise and support the effective functioning of the Operational Support Team, with an equally important focus on coordinating client referrals to internal and external care providers. In that capacity, the position will provide direct client service and collaborate with communities to support client care. Promoting teamwork within and between teams and working groups, while maintaining focus on the organization's mission, vision, values and strategic direction.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

QUALIFICATIONS:

  • post-secondary education in health administration or social services; equivalent combination of education and experience in a healthcare setting – including solid knowledge of medical terminology – may be considered;

  • minimum three years supervisory experience;

  • ability to work in a collaborative, de-colonial, trauma-informed, and client-centered approach and to support WNHAC values in meaningful ways;

  • demonstrated oral and written communication skills; excellent interpersonal skills to deal effectively with a wide variety of people;

  • advanced skills in Microsoft Office and other IT applications; experience with Electronic Health Records is an asset;

  • deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing;
  • ability to speak and understand Anishinaabemowin a definite asset;
  • experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
  • proof of immunization in compliance with policy requirements is mandatory;
  • valid drivers' license, own vehicle and willingness and ability to travel required;
  • criminal records check and current drivers' abstract required;
  • commitment to ongoing training and professional development relevant to job requirements;
  • positive attitude and capacity to act as a healthy lifestyle role model.

Salary: $81,654- $106,540 with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: Friday, January 23, 2026

Please apply via our careers page at:

Director of Cultural Integration & Safety

Email:

Website:

Fax:

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply.

We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.

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