Operations Manager

Operations Manager

Kitchener Housing Inc.

Kitchener Housing Inc. (KHI) provides safe, affordable housing and works with partners across the community to support tenants' stability and well-being. We are recruiting an Operations Manager to lead day-to-day building operations and long-term capital planning across our portfolio.

This role is well-suited to someone who understands both buildings and people: you can manage contractors and capital projects, and you are comfortable navigating landlord–tenant matters and working with social service partners.

Key responsibilities

• Overall operations
• Oversee day-to-day operations across KHI buildings.
• Manage contracts and relationships with external property management and service providers, ensuring performance and value for money.
• Develop and maintain preferred vendor lists and service agreements (maintenance, pest control, security, life-safety systems, etc.).
• Capital planning and projects
• Develop and maintain a multi-year capital plan aligned with building condition assessments, equipment life cycles, and available funding.
• Lead major retrofit and renewal projects, including deep energy retrofits and accessibility improvements.
• Coordinate building audits and inspections (fire, life safety, environmental, systems) and ensure follow-up on findings.
• Landlord–tenant and compliance
• Support property management staff on more complex landlord–tenant issues (access for maintenance, notices, enforcement of lease obligations).
• Ensure compliance with the Residential Tenancies Act, property standards by-laws, building and fire codes.
• Assist with preparation of documentation for Landlord and Tenant Board matters when required.
• Policies, systems, and risk
• Develop and update operations policies and procedures (access, emergencies, pest management, unit standards, contractor protocols, etc.).
• Strengthen systems to track capital projects, inspections, warranties, service contracts, and work orders.
• Identify operational risks and bring forward recommendations to address them.
• Partnerships and tenant support
• Build and maintain relationships with social service providers and community agencies that support KHI tenants.
• Work with partners and internal staff to coordinate responses in more complex situations (e.g., health, safety, hoarding, behaviour that affects neighbours).

Qualifications

• Relevant post-secondary education (property/housing management, building/engineering technology, business, public administration, or related field), or an equivalent combination of education and experience.
• Several years of progressive experience in residential property or housing operations, ideally in non-profit, social, or municipal housing.
• Experience with:
• Managing contractors and service providers
• Capital planning and/or retrofit or renewal projects
• Landlord–tenant matters and the Residential Tenancies Act
• Familiarity with building systems, building condition assessments, and capital budgeting.
• Strong contract management, organizational, and problem-solving skills.
• Ability to work collaboratively with tenants, colleagues, and external partners, including social service providers.

Assets

• Experience in affordable, social, or supportive housing.
• Knowledge of energy-efficiency and deep retrofit programs and funding.
• Experience working with vulnerable or marginalized populations.

How to apply

Please submit your resume and a short cover letter explaining your interest in the role and how your experience aligns with these responsibilities to with the subject line: Operations Manager – Kitchener Housing, by December 10, 2025.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $75,000.00-$80,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Paid time off

Work Location: Hybrid remote in Kitchener, ON N2H 3Y9