Full-time Front Desk Associate

We're excited to hire a new Full-time Front Desk Associate (FDA) team for Myo - North Shore

Myo - North Shore Westview Drive, North Vancouver, BC)

In this exciting role, you'll deliver top-tier hospitality, manage clinic operations, and support our expert clinicians in delivering outstanding care. Your contribution will be key in ensuring a smooth and welcoming client experience while helping drive the clinic's success.

The ideal candidate must be available 5 days/week with flexibility between AM and PM shifts.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally #FutureproofYourBody

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a 5 shifts a week
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you're a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer-paid Mental Health Support through Homewood

Apply today - here's what you can expect

Our Hiring Process

We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Operations Lead for a great conversation about your background in client services, your accomplishments, and what drives you.

This is also your chance to dive deep into your customer service and administrative experience, align with our values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you'd be a part of

We're excited to meet you and explore the possibilities together

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you'll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

* Care Deeply (Empathy)

* One Team, One Dream (Collaboration)

* Make it Count (Focus)

* Set the Pace (Ambition)

* Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.