Administrative Support, Reception

At Kindred, we're convinced the key to living well is healthy relationships with self, family, and others.  But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most. 

Kindred's purpose is to realize the power of human connection, and it shapes everything we do. Whether nuclear or chosen, family is the most important relationship in a person's life. So, we invest in the special bond between children and those that care for them.  We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence in self and others. Healthy human connection is possible, and together we can realize it.

Job Title: Administrative Support, Reception

Job Type: Permanent, Full-Time

Work Arrangement: On site, Office Based Role

Reporting to the Administrative Support & Payroll Lead, the Administrative Support, Reception will manage the day-to-day operation of Kindred and ensure smooth and efficient processes of administrative/clerical workflows. The Administrative Support actively supports the general administrative functions of a wide variety of administrative tasks including answering phones, greeting/referring/assisting visitors, customers, staff, or others, preparing documents and reports, compiling records, scheduling meetings, processing payments, organizing and maintaining information, and providing general office support to Kindred's staff. 

Reception (50%)

• Working in a team environment in an integrated manner with all internal and external stakeholders to ensure a positive experience and effective coordination of efforts on behalf of the Agency.
• Exceptional Customer Service is an expectation and will include conducting oneself in a professional manner.
• Tasks of reception are varied and will include but are not limited to answering and directing phone/email and fax inquiries; greeting and orienting clients/guests to the Agency; managing the financial aspects of client fees; processing mail, shipping, facility requests, client parking; ensuring guests' needs for refreshments, and light tidying duties for the reception area and other shared spaces.
• Respond to routine and moderately complex questions/issues concerning the agency and be the contact person for the building operator for any issues/concerns regarding the space.

Administrative (45%)

• Maintain donor database and related data files (i.e. data entry, data integrity, reporting, financial tracking, generating reports and distribution lists). 
• Assist with room bookings, organize meetings and other events as assigned.
• Support projects, correspondence and initiatives as they arise.
• File room management includes ordering and organization of supplies, oversight with hard copy client files and coordinating the annual storage of closed files off-site.
• Work closely with all divisions to ensure quality assurance processes and provide additional help as needed, such as formatting and creating documents.
• Ensure all correct documentation is completed and maintain files as per organizational policies, procedures and accreditation standards including monthly audit of data. 
• Contribute and participate in the development/implementation and maintenance of divisional systems and procedures.

Other Duties (5%)

• May perform other duties as assigned

Education and Experience

• Business Administration Diploma or equivalent.
• Combination of education and a minimum of 2 years of experience will be considered.
• Basic bookkeeping experience is an asset.

Knowledge, Skills and Abilities

• Exceptional customer service orientation with high-level oral, written and interpersonal communication skills.
• Developed power user skill level in MS Office Suite, Adobe, and  demonstrated an ability to master new software.
• Excellent attention to detail and accuracy.
• High level of initiative, ability to proactively respond to emerging needs and ambiguous situations.
• Ability to perform multiple tasks and prioritize workflow.
• Good judgement and use of discretion in managing highly confidential information.
• Strong problem solver with an ability to effectively communicate.

Qualities and Characteristics

• Embodies Kindred's purpose (connection) as demonstrated by prioritizing, embracing, and thriving in the work through strong relationships internally and externally.
• Strong personal alignment with the Kindred values: compassion, courage, family, excellence, and humility.

Interested candidates are invited to apply on the Kindred career site with a Cover letter and Resume. The application will remain open until a suitable candidate is found. We thank all applicants for your interest in this position. Please note, only candidates selected for an interview will be contacted. 

Successful applicants for this Position must complete Police Information Check and Alberta Intervention Record Check.

Kindred offers a competitive benefits package, which includes health, dental, paid sick/personal days, generous vacation time, life insurance, AD&D, supplemental unemployment benefits plan, long-term disability, and group RRSP with employer matched contributions. We also offer on-going learning and development opportunities, and we hold employee appreciation and social events throughout the year.

The need for human connection is universal. At Kindred, we believe that everyone deserves to experience belonging regardless of where you come from, who you love, how much money you have or how you choose to pray. By embracing diversity of culture, race, religion, ability, sexual orientation, gender identity, and thought, Kindred is committed to ensuring there is space for you. Kindred approaches its diversity, equity, and inclusion journey with curiosity and humility. We commit to creating a safe and inclusive environment for our staff, clients and anyone we have the privilege of being in connection with.