HR Client Services Representative

Job Description
At J.D. Irving, Limited, you are part of an energetic team of professionals who lead with integrity and are passionate about achieving results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our diverse operating divisions.

As a HR Client Services Representative, you will work as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. You will provide a superior customer experience to our internal customers, and stakeholders across the organization and you will get the opportunity to continuously improve service by implementing improvements.

Responsibilities

• Be the primary point of contact by email and phone for employees to answer their inquiries, resolve issues and promptly provide information.
• Assist employees and HR Business Partners with end-to-end human resources support including employee benefits and payroll. Working with the team, you will have support to escalate inquiries when necessary to ensure timely and accurate resolution while maintaining the highest level of professional service.
• Perform employee lifecycle transactions in HR systems and manage inquiries in call tracking system.
• Identify and recommend solutions for process improvement and participate in improvement initiatives.

Qualifications

• Completion of a post-secondary degree or diploma
• Eagerness to work in and contribute to a highly collaborative team
• Ability to work in a fast-paced, changing environment while delivering excellence in service
• Exceptional organizational and time management skills with ability to effectively prioritize workload
• Detail-orientated with a critical degree of accuracy
• Ability to maintain confidentiality with respect to employees' personal and private information
• Ability to communicate in French is an asset

About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team
Irving Business Services
is a vital support function within J.D. Irving, Limited, delivering expertise in essential areas such as Finance, Human Resources, Supply Chain, Health and Safety, Communications, and Legal.

By managing resources, delivering fast and flexible outcomes, and fostering innovation, Irving Business Services plays a critical role in driving operational success and supporting the company's long-term strategic goals. With a focus on collaboration and continuous improvement, Irving Business Services offers exciting opportunities for growth and development within a leading organization.