AI Solutions Specialist, HR Shared Services

Job Description
The AI Solutions Specialist, HR Shared Services will play a critical role in advancing the enterprise's HR technology strategy by designing, building, and supporting AI infrastructure within HR. This position will focus on developing AI agents, collaborating with business units to identify and implement AI-driven use cases, and ensuring scalable, secure, and ethical AI solutions that enhance HR operations and employee experience. This position is based out of our head office in Saint John, NB.

Responsibilities

• AI Infrastructure Development: Design and maintain AI platforms and tools to support HR processes across the enterprise. Ensure integration with existing HR systems and compliance with data privacy and security standards.
• AI Agent Development: Build and deploy AI agents to automate HR workflows, improve employee self-service, and enhance decision-making. Monitor and optimize AI models for accuracy, fairness, and performance.
• Business Collaboration: Partner with HR leaders and business units to identify high-impact AI use cases. Translate business requirements into technical solutions and manage implementation.
• Governance & Compliance: Ensure adherence to ethical AI practices and organizational governance frameworks. Maintain documentation and provide training for HR teams on AI tools and processes.
• Continuous Improvement: Stay current with emerging AI technologies and trends in HR. Recommend innovative solutions to improve HR efficiency and employee experience.

Qualifications

• Bachelor's degree in Computer Science, Data Science, HR Technology, or related field.
• 3–5 years in AI/ML development or HR technology roles.
• Certifications in AI/ML or HR Technology preferred.
• Demonstrated experience implementing AI solutions in enterprise environments.
• Proficiency in AI/ML frameworks.
• Experience with cloud platforms and Microsoft Copilot.
• Knowledge of HRIS systems and data structures.
• Strong continuous improvement and problem-solving abilities.
• Excellent communication skills to bridge technical and business requirements.
• Ability to manage projects and collaborate across multiple stakeholders.

About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team
Irving Business Services
is a vital support function within J.D. Irving, Limited, delivering expertise in essential areas such as Finance, Human Resources, Supply Chain, Health and Safety, Communications, and Legal.

By managing resources, delivering fast and flexible outcomes, and fostering innovation, Irving Business Services plays a critical role in driving operational success and supporting the company's long-term strategic goals. With a focus on collaboration and continuous improvement, Irving Business Services offers exciting opportunities for growth and development within a leading organization.