Bilingual Customer Service Representative

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

Job Summary
The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications.

Company's Mission And Values
The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Bilingual Customer Service Representative is part of the Customer Service Team and reports to the Office Manager, Customer Support. This position bear's full responsibility for all agreed upon goals and objectives.

Job Responsibilities

• Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Expedite customer orders and follow up to ensure completion.
• Provide support of SAP ERP system to internal users regarding customer service issues.
• Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.
• Perform other duties to support Sales and marketing as needed (e.g. Trade show coordination, Canada customer newsletter content.)

Requirements

• At least 2 years of direct customer service experience in a fast paced order environment is preferred.
• A background in supporting manufacturing processes or technical products is a plus.
• Minimum level of education is an Associate's Degree or an applicable business program certification.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing in both English and French.
• Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Proficient typing skills with high level of accuracy.
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Must be Bilingual (English + Spanish or French).

The base pay for this position ranges from $58,000 - $62,000 CAD annually with a target performance bonus of 7% of an employee's annual base salary. This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo