Bilingual Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Malabar Ingredients Full time

Company Description

Malabar Ingredients is a leading provider of custom dry blending, high-quality ingredient solutions, and a wide range of functional ingredients to food processors across North America. With over 40 years of experience, Malabar Ingredients has built a strong reputation for delivering exceptional products, superior service, and innovative solutions within the Food Industry. To learn more about Malabar Ingredients, visit

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate partners.
This is a great role for a recent graduate looking to start their professional career
or someone just looking for a change of scenery with opportunities to grow.
MUST SPEAK FRENCH

JOB DESCRIPTION

POSITION TITLE:
Bilingual
Customer Service Representative

JOB TYPE: Full-time / Salary / Comp $55k minimum (increases based on experience/fit)

REPORTS TO: VP of Sales

START DATE: ASAP

  • Establish, develop, and maintain business relationships with current and prospective customers;
  • Address all customer issues to ensure customer satisfaction. Escalate as required;
  • Stay abreast of the industry developments and their impact on the organization's competitiveness and product offerings;
  • Receive customer orders via phone & email
  • Provide timely and efficient service to customers, suppliers and sales team. Responding to inquiries, problems and delivery schedules requests from customers.
  • Interact with delivery drivers, direct drivers to product location for loading/unloading.
  • Maintain customer relationships through handling customer complaints by; Trouble shooting all customer related service issues and providing an optimal resolution to satisfy the customers' needs, documenting all complaints and forwarding them to various departments for further resolutions.
  • Supports other team members to complete daily transactions.
  • Partake in Continuous Improvement projects
  • Generate process and ERP/CRM improvements
  • Actively participate in trade shows, training seminars, and conventions.
  • Support Account Managers with day to day customer related inquiries and documentation request
  • Run reports for Sales / Mgmt team as required

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Post-secondary degree in a related field or equivalent work experience;
  • 1-3 years in customer facing role; food industry related experience preferred
  • Solid knowledge of MS Office (Excel especially) is required; quick learner
  • CRM / ERP system as
    Microsoft Dynamics GP
  • High level of phone etiquette

KNOWLEDGE AND SKILLS REQUIREMENTS

Exceptional organizational skills are a must;

Excellent communication skills, both written and oral;

Exceptional interpersonal skills; Results-driven; team player

Proficient Computer skills and ability to multi-task

Excellent Customer Service skills

Has the ability to demonstrate leadership, can take ownership of tasks and make decisions, takes initiative and is self-motivated

Must have the ability to work well within a team environment

Demonstrated aptitude for problem-solving;

Able to define problems, collect data, establish facts, draw valid conclusions, and resolve discrepancies in a reasonable amount of time.

  • Bilingual Credit and Collections Representative

    11 hours ago

    Mississauga, Ontario, Canada Bilingual Source Full time

    Bilingual Credit & Collections Representative (French required)IntroductionOur client is currently seeking a Bilingual Credit & Collections Representative fluent in French and English to join their stable and well-established team in Mississauga. This is a full-time, in-office role ideal for someone who values predictability, structure, and the opportunity...

  • Bilingual Customer Service Representative

    4 days ago

    Mississauga, Ontario, Canada Hays Full time

    PLEASE READ:Job Title:Customer Service Representative (Bilingual)Length: 3Month Contract with potential for extensionLocation:Mississauga, ON (3 days in office)Hours:8:30AM to 4:30PM (work day is 8 hours)Must be fluent French and EnglishResponsibilities:Responsible for professional and prompt answer of incoming customer inquiries within a B2B contact center...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Sonova Group Full time

    Location:Mississauga, Ontario (Hybrid)Bilingual Customer Service RepresentativeAs a Bilingual Customer Service Representative, you will play a key role in supporting Sonova Canada's sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service, proactive support, and interdepartmental collaboration...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada VIBRANT Marketing Full time

    VIBRANTis a leading commercial marketing agency in North America. Our expertise lies in delivering innovative ideas, astute marketing strategies and effective sales solutions that promote the success of our diverse clientele. Whether they're established brands, start-ups or competing groups, we're constantly working to optimize their efforts and, in so...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Medline Industries Full time

    Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians,...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Medline Industries, LP Full time

    Value PropositionAs a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Medline Industries, LP Full time $50,200 - $75,400

    Value PropositionAs a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians,...

  • Production Customer Service Bilingual Representative

    10 hours ago

    Mississauga, Ontario, Canada Sonova Full time

    Who we areAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...

  • Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada Uline Full time $35 - $40

    Customer Service Representative - Bilingual(English / French)Pay from $35 to $40 per hour with significant growth and earning potentialToronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers...

  • Bilingual Representative, Customer Service

    2 hours ago

    Mississauga, Ontario, Canada Definity Insurance Company Full time $45,000 - $82,100

    What can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM ESTRespond promptly and professionally to incoming inquiries by telephone, or emailTaking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish...