Senior Manager, Lease Administration

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit 

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth. 

SUMMARY

The Senior Manager, Lease Administration is responsible for leading, directing and motivating the team responsible for managing BGIS property and lease database nationally.  The Senior Manager role is responsible for the integrity of the client's property database, accurate and timely reporting (including critical date recording), the generation of rental payments and the desk top lease audit function.  Lease Administration staff reporting in to this position. The Senior Manager interacts with BGIS Senior Management, Client, and other key stakeholders and ensures a high standard of service excellence is maintained. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Leasing team roles
• On Account Operational Leadership in Facility Management Office and Project Management

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.  
• Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations 
• Employee Satisfaction Scores and employee recognition (development and implementation of action plans to improve ESAT scores) 
• Day to day support and team oversight/management 
• Responsible for managing Lease Administration Managers and Lease Administration staff on various clients. 
• Manage the Lease Administration team to ensure that all lease data is maintained and updated in accordance with the standards stipulated by the client and internal quality standards  
• Oversee the preparation of the monthly rent-roll to ensure that  the monthly property expense is accurate and issued in accordance with the lease documentation 
• Responsible and overall accountability overall the payment of rent. 
• Responsible for establishing, documenting and implementing lease administration best practices the department. 
• Responsible for overseeing the preparation and review of all critical client reporting 
• Communicate with the client's Senior Management to ensure BGIS is acting in accordance with their goals and objectives; 
• Assist and recommends lease management systems improvements and efficiencies to the Director. 
• Oversee the day to day operations of the Lease Administration department and provide ongoing support to the Team Members 
• Assist in the development of tools to leverage information, create cross contract synergies and increase efficiencies 
• Advise, assist and support Senior Management in developing new business opportunities as it relates to lease administration and lease audits 
• Responsible for BGIS desk top' operating cost audit program and overseeing the Managers and other team members and Consultants delivering this service, including reports on the status of audits 
• Ensure adequate internal controls are maintained with respect to the payment of invoices and rents pursuant to lease agreements and other agreements as well as internal audit compliance. 
• Provides management direction to Managers within the Lease Administration group 
• Recruit, hire and train new Team Members; maintain an effective succession planning strategy 
• Maintain or appoint a Team Member to maintain content on client specific BGIS ' web portal  
• Often involved in RFP responses and demos of our Lease Administration system to clients 
• Other duties as assigned ( ex New business initiatives etc) 
• This position may provide oversight on the delivery of property tax payments, audit, assessment review and appeal functions for client owned properties 

KNOWLEDGE & SKILLS

• Strong capability of leading teams of staff 
• University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)
• Minimum of 10 years of relevant work experience
• High level of integrity
• Strong customer service focus
• Excellent planning and organising skills
• Strong negotiation skills
• Strong software application skills
• Effective interpersonal skills
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
• Good accounting skills
• Ability to work well under pressure and to work independently
• Ability to meet deadlines
• Strong leadership skills
• Knowledge of commercial real estate
• Strong communication skills
• Proficient with MS Excel is essential
• Licenses and/or Professional Accreditation
• Real Property Administrator Designation an asset Facility Management Administration Designation, an asset
• P.Eng, CMA or CGA is an asset

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

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