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Operations Manager

3 weeks ago

Richmond, British Columbia, Canada Insight Pest Solutions Full time

Operations Manager - British Columbia

Reporting to: Regional Manager

Job Type: Full Time, Permanent

Location: On site in our Richmond, BC office

Start date: To be discussed with successful candidate

Work Schedule: 8:00am-4:00pm PST (Monday-Friday), averaging 40 hours per week

Salary Expectations: $60-65k range, commensurate with experience (higher compensation may be considered for exceptional candidates)

Position Summary - Responsibilities:

  • Oversee payroll for all branch employees
  • Provide customer support and assist in resolving escalations
  • Support Technicians with scheduling and operational needs
  • Optimize routes to improve efficiency and service delivery
  • Lead recruitment and onboarding for new team members
  • Manage daily office operations
  • Oversee inventory and fleet management

Minimum Qualifications - What will make you successful:

  • Post-secondary degree/diploma and/or relevant experience (Required)
  • Exceptional communication skills (both written and verbal)
  • Strong and proven track record at administrative management of a large branch within the service industry
  • Forward planner and strategic thinker; you prioritize tasks in alignment with company goals and continually review systems and policies for improvement.
  • Excellent organizational skills; ability to manage your workload, oversee work of other employees, as well as attend meetings and training sessions
  • Tenacious problem solving and decision making skills; you think on your feet when under pressure and manage the productivity of workflow seamlessly
  • Class 5 Driver's License (Required)
  • Clean criminal record
  • Access to a personal cell phone and laptop

The Perks - What's in it for you?

  • Competitive Salary
  • Benefits: dental, vision, medical, life insurance, etc.
  • Opportunities for growth within the company - we love to promote within

  • Positive, engaging, and energetic company culture with team-centered initiatives and individualized support available

  • Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.

REQUIREMENTS

The Big Picture: Grow with a growing company

Insight Pest Solutions is the fastest growing residential home service company in Canada. With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities.

We are currently seeking an Operations Manager to join our team On a daily basis, your proven track record of problem solving, administrative prowess, and strong communication will manage Branch Operations for a team of Technicians, Sales, and Administrative staff in handling day to day service and customer retention related items. As such, your organizational and team collaboration skills will ensure a synergistic relationship between Service and Administration. Ultimately, your hands-on approach will be foundational to ensuring exceptional customer care and operational success.