Current jobs related to sales operations - Richmond, British Columbia - Shearwater Research Inc

  • Operations Manager

    6 minutes ago

    Richmond, British Columbia, Canada Cooledge Lighting Inc. Full time

    We're looking for a hands-on, results-driven Operations Manager to lead a 5-person, dedicated team across operations, logistics, and fulfillment. This role is ideal for someone who enjoys rolling up their sleeves, solving problems in real time, and helping a team perform at its best. You'll play a critical role in keeping production, materials, and shipments...

  • Sales Manager

    5 minutes ago

    Richmond, British Columbia, Canada Gordon Food Service Full time

    Neptune Fresh Produce Inc.Join one of the BEST teams in the IndustryAt Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.We are seeking individuals:Who are customer centricWho are able to deliver on their commitmentsWho value individual excellence and...

  • Commercial Operations Manager

    5 minutes ago

    Richmond, British Columbia, Canada Nature's Path Foods Full time

    At Nature's Path, we believe that every choice we make can help heal the planet. As a mission-led company, we're passionate about leaving the earth better than we found it — through the foods we create and the way we work together. We're looking for aCommercial Operations Managerwho's ready to drive innovation that nourishes people and the planet. In this...

  • Sales Representative, Residential Repaint

    5 days ago

    Richmond, British Columbia, Canada Sherwin-Williams Full time

    DescriptionSales Representatives initiate and manage relationships with customers and serve as the point of contact for the Company. This position will be responsible for growing a paint sales territory that focuses primarily on the Residential Repaint market segment. In this position, you will secure new wholesale accounts while maintaining existing...

  • Territory Sales Executive – B2B

    6 minutes ago

    Richmond, British Columbia, Canada Vancouver Sanitation Solutions LTD Full time

    Location: Richmond, BCJob Type: Full-timeAbout the RoleEnviro-Master Services of Vancouver West is growing and is hiring a Territory Sales Executive (Hunter) to develop new B2B customers across Richmond and surrounding areas. Enviro-Master is a well-established commercial hygiene services brand serving businesses across North America.This is a field-based...

  • Administrator - Operations - 1st Shift

    5 minutes ago

    Richmond, British Columbia, Canada Wesco Full time

    Job DescriptionWe are hiring immediately for a full-time Operations Administrator for our warehouse team. As a member of the Operations Team, you will perform general administrative tasks by running various reports, maintaining customer information, and assisting with tasks to ensure the branch is compliant. At Wesco, we give you an opportunity for a career...

  • Team Lead, Operations Full Time

    5 days ago

    Richmond, British Columbia, Canada Crocs, Inc. Full time US$14 - US$17

    At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not...

  • Senior Sales Team Member

    2 minutes ago

    Richmond, British Columbia, Canada HME Medical Distribution Full time

    HME Medical Distribution Ltd. ) is a leading industry supplier of hospital and home care medical equipment alongside assistive devices such as wheelchairs, power chairs, and other mobility aids. We are honored to be a 2025 winner of the Canada's Most Admired Corporate Cultures Award This recognition highlights our relentless pursuit of excellence and our...

  • Account Executive

    3 minutes ago

    Richmond, British Columbia, Canada Bunzl Full time

    Bunzl is excited to hire a Sales Professional for the Richmond and surrounding region, with a focus on the Cleaning & Hygiene channel in the areas of Janitorial and Sanitation. This is a full-time position, with exceptional benefits and an opportunity to become an important part of our rapidly growing company. Preference will be given to a candidate that has...

  • Business Development Manager

    6 minutes ago

    Richmond, British Columbia, Canada Nippon Express Full time

    Company OverviewNippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and...

sales operations

2 hours ago

Richmond, British Columbia, Canada Shearwater Research Inc Full time

Job Summary

The Sales Operations & Systems Coordinator supports the growth and efficiency of the Sales Operations team by combining inside sales, system administration, and dealer support. This role ensures seamless workflows and data accuracy across Shopify B2B, Business Central, and CRM systems, while providing excellent service to our dealer network.

The ideal candidate has experience in wholesale or B2B account management, thrives in a fast-paced, detail-focused environment, and is committed to building scalable processes that improve dealer experience, data integrity, and operational performance.

Responsibilities and Duties

  • Systems Management, Data Integration & Continuous Improvement (30%)

  • Support and enhance workflows across Shopify B2B, Business Central, and CRM platforms.

  • Collaborate with cross-functional teams such as Marketing, Logistics, IT, Finance, and Production to align communication and workflows.
  • Test and document system updates; maintain SOPs, training materials, and process documentation.
  • Support sales initiatives including dashboards, lead tracking, and pipeline visibility.
  • Identify and recommend logistics and shipping workflow improvements using system tools (e.g., Pacejet, carrier automation, export tools).

2. Dealer Support & Inside Sales (30%)

  • Provide professional dealer support via phone, email, and Zendesk.
  • Resolve product, order, and logistics inquiries with proactive solutions.
  • Assist with dealer onboarding, new account setup, and opportunity management.
  • Identify upsell and cross-sell opportunities and support general sales forecasting through order insights.

3. Order Management & Logistics Coordination (40%)

  • Receive, prioritize, and process dealer orders using Shopify B2B and Zendesk.
  • Provide timely order confirmations, shipping updates, and lead-time communication.
  • Validate pricing, product codes, and payment status to maintain system accuracy.
  • Reconcile Shopify/Stripe transactions and verify payments prior to order release.
  • Process returns, issue credits, and support AR reporting with Finance.
  • Liaise with carriers (e.g., DHL, FedEx) and ensure accuracy of export documentation, HS codes, and shipment tracking.
  • Monitor shipments, resolve delivery issues, and escalate carrier concerns when required.

What You Bring

Must-Have Qualifications

  • 3–5 years in Sales Operations, Inside Sales, or Dealer Support (wholesale, manufacturing, or B2B).
  • Experience with process improvement and/or systems integration.
  • Hands-on experience with Shopify B2B, ERP systems (Business Central), and CRM tools.
  • Strong attention to detail, communication, organization, and multitasking abilities.
  • Proficiency in Excel and comfort with support platforms such as Zendesk.
  • Customer-service experience with strong collaboration and financial/business acumen.
  • Must reside in the GVA area. Hybrid work flexibility available.

Nice-to Have Qualifications:

  • Experience with EDI systems.
  • Dive industry exposure or interest.
  • Background in wholesale account management or B2B sales.
  • Knowledge of seasonal demand planning or inventory forecasting.
  • Experience with additional eCommerce platforms (e.g., NuOrder).

Salary Range

Career Band 1: $41,600- 70,000/ year

Benefits

These are some of the benefits Shearwater employees enjoy:

  • Flex time and Hybrid work site arrangements for most professional staff.
  • Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account.
  • Competitive vacation allowance.
  • Group RSP with company matching contributions.
  • 5 personal days per calendar year (paid out if not used).
  • Diving – open water ticket, dry suit and advanced training company paid.
  • Bonuses based on successful annual financial performance of the company
  • 10 minute tenant shuttle (or bus) from Skytrain and local Parking available

Ready to dive deeper? To apply, click here