Clinical Support Specialist, LTC

Primary Location CA-ON-Kenora

Other Locations CA-ON-Sudbury, CA-ON-Barrie

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

The Clinical Support Specialist is responsible for providing support and clinical expertise of, but not limited, to skin and continence care to the LTC market within the assigned territory.

Reporting to: Senior Director Clinical Services, LTC

Position Type: Full-time

Portfolio: Incontinence

Territory: Northern Ontario (Barrie – Kenora)

CORE JOB RESPONSIBILITIES

• Work alongside LTC Sales representatives and Clinical Resource Specialists to increase account growth and implement new corporate and individual LTC homes to the Skin Health Program.
• Demonstrate strong organizational skills to ensure evaluations and implementations are completed successfully.
• Conduct presentations, education and/or in-services to educate customers on wound & skin care products.
• Engage in the support of the existing and development of new customer policies and procedures.
• Complete account updates on a weekly basis utilizing designed spread sheets.
• Maintain up-to-date knowledge on Best Practice Recommendations as it pertains to Continence, Skin and Wound Care.
• Work with the LTC team to develop new program tools to enhance account implementation and sustainability.
• Always support the healthcare facilities policy and practices.
• Attend conferences and sales meetings (mandatory).
• Complete other duties as assigned.

QUALIFICATIONS

• University Nursing Degree, College Nursing Diploma or Degree/Diploma in the healthcare field that is related to the job position.
• RN | RPN Current Registration (includes RN, LPN, RPN)
• Ideal candidate is a Nurse who has completed the IIWCC or SWAN course.
• Minimum of 5 years of related work experience, working with an interdisciplinary clinical team in an Acute Care, LTC or Home Care setting.
• Minimum of 3 years industry experience in Medical Devices, specifically Continence, Wound and Skin Care.
• Excellent computer skills (Excel/MS Word/PowerPoint) required.
• Excellent interpersonal skills & client service skills (verbal and written).
• Strong commitment to excellence and attention to detail.
• Proven problem solver with solid analytical skills.
• Exceptional time-management skills and the ability to manage multiple tasks.
• Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment.
• Demonstrated flexibility in adapting to a wide variety of tasks and functions.
• Strong multi-tasking and prioritization skills with the ability to adapt to change.
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Confident in developing and providing education based on adult learning principles.
• Ambitious and self-motivated.
• Able to work independently with very minimal supervision.
• Able to re-organize days to accommodate needs for LTC homes.
• Be available for all shifts when required for training and/or education purposes
• Driver's license required.
• Overnight travel required to service all customers

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.