Bilingual (Fr/En) Investigator Market Conduct

Permanent Full Time

Role description

Do you want to join a supportive and collaborative team, take on new challenges, and make a difference to the company and its customers? Are you a problem solver with excellent communication skills? Are you looking to apply your financial industry knowledge in a fast-paced and agile environment? If so, this opportunity is for you

Market Conduct Investigations is looking for a bilingual Investigator to join its team to help protect the company's integrity and customer livelihoods by reviewing and resolving allegations of negligence and inappropriate conduct by financial advisors.

What you will do

• Review customer complaints alleging misconduct and negligence by financial advisors and/or mutual fund representatives
• Interview customers and advisors by telephone to obtain complaint details and transaction history
• Promptly review and analyze large volumes of documentation in policy/account files to identify the information relevant to the case
• Liaise with internal stakeholders, including our Legal department, to determine resolution options
• Draft comprehensive decision letters to customers advising of the outcome of the review within regulator imposed or company recommended time frames
• Report the outcome of complaint reviews to senior management and other key internal and external stakeholders (i.e. Regulators, professional liability insurers, etc.)
• Respond to requests and inquiries for information from all Regulators (including provincial insurance regulators and the Canadian Investment Regulatory Organization)

What you will bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
• A post-secondary degree, plus experience and knowledge of the legal, compliance, financial, and/or insurance industries
• Mutual fund and/or securities knowledge, which may be demonstrated by successful completion of relevant financial industry courses such as the Canadian Investment Funds Course, Branch Manager's Examination Course and/or the Canadian Securities Course
• Demonstrated knowledge and experience resolving complaints and/or conflicts
• A strong understanding of privacy obligations and regulatory requirements involving life insurance, mutual fund, and/or securities products
• Ability to:
• Speak and write using plain, clear, and concise language, demonstrating excellent communication skills
• Listen attentively, and be comfortable and adept speaking with uncooperative or frustrated parties
• Influence and persuade others by applying excellent interpersonal skills
• Exercise good judgment and make pragmatic decisions
• Think critically to identify key issues and solve problems
• Work independently and proactively
• Organize time and prioritize workload effectively
• Analyze large volumes of information and summarize it in short, succinct communications tailored to the applicable audience
• Ensure close attention to detail to complete high quality, accurate work product

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London or Montreal.

The base salary for this position is between $58,600 - $102,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.