Manager, Learning

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

A key member of the People team, the Manager, Learning and Development is responsible for the development and execution of learning programs and initiatives that strengthen organizational skills, capabilities, compliance, and performance.  This scope includes the evaluation of organizational and specific learning needs and developing learning solutions that maximize results while providing an engaging learner experience. Also, this role will be responsible for building and maintaining core, position specific, learning programs that support individual development and career building efforts.

Specific responsibilities include (but are not limited to) the following:

• Develop a learning strategy and framework for professional development programs at all levels that build skills and capability, supports current and future organizational talent needs, is sustainable, measurable, and cost effective
• Consult with leaders to understand business learning requirements and develop appropriate solutions, options, and alternatives with the objective of making the organization stronger, increasing effectiveness of learners and solving business problems
• Accelerate the implementation and ongoing optimization of a Learning Management System to ensure user experience is optimal and enable talent metrics and analytics to drive fact-based decisions
• Conduct organizational learning needs analysis and ensure learning solutions support business growth and change
• Develop and execute comprehensive learning and development programs and continuous learning initiatives that support company business strategies and goals
• Manage core learning, educational, and compliance programs; continuously evaluate the effectiveness and make changes and additions as required
• Select appropriate learning methodologies that support learning needs and provides an engaging learner experience
• Test new learning and development programs with business leaders before launch to obtain buy-in and ensure programs meet business needs
• Conduct research on best practices, emerging learning and development trends, and new products and learning solutions; makes recommendations for continuous improvement and effectiveness
• Participate in the development of the Learning and Development strategy
• Create business plans and critical paths for all new projects and initiatives ensuring appropriate approvals and budget allocation
• Collaborate with Marketing and Communications to effectively promote and launch programs and initiatives
• Maintain learning management systems, policies, and processes; act as the first point of contact for learning and development inquiries
• Facilitate various learning programs and integrates adult learning principles and methodology
• Use appropriate evaluation techniques to determine learning effectiveness, compliance and skill confirmation success rates
• Collaborate seamlessly with the Manager, Talent to ensure all Learning and Talent data and insights are shared to make proactive and progressive decisions
• Work in partnership with the broader People team; ensuring effective communication and coordination of work efforts to ensure a seamless internal customer experience

The ideal candidate:

• A University degree in Human Resources or Organizational Development and Adult Learning Certificate, or equivalent,  with 5+ years related work experience in learning and development role(s)
• Prior retail industry experience strongly preferred (understanding of retail front line operations and retail/ store level management structure is beneficial in developing innovative learning programs for retail employees)
• Solid experience using innovative learning technologies including social, mobile, microlearning and gamification
• Proven experience in leadership and management development
• Equally passionate about delivering learning experiences as well as designing them
• Proven experience launching and or optimizing a Learning Management system
• Ability to develop strong internal stakeholder and external vendor relationships
• Demonstrated group facilitation and presentation skills across all levels of the organization from front line staff to senior management
• Solid skills in creating business plans and presentations
• Creative and conceptual thinking with a natural curiosity for continuous improvement
• Flexibility and resilience in working in a fast-paced, changing environment
• Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Please note that this role requires occasional travel within the GTA and on occasion to other provinces to deliver training sessions within our store locations. This role requires a minimum of 3 days onsite per week, at our head office: 60 Bloor Street W, Toronto.

Be aware of scams. We have not engaged any agencies or third -party recruiters to act on our behalf.

No direct agency outreach please.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.