Customer Service Representative

Your professional future matters. At Weldco-Beales Manufacturing, we care as much about your future as we do about our own. That's why we're always: Searching for top talent; Striving for new heights; and Succeeding in creating a dynamic work environment. Everything you bring to the table, we want it. We want to watch you grow and thrive alongside WBM.

Who Are We?

In operation for 80 years, Weldco-Beales Manufacturing is proudly a 100% Inuvialuit-owned company. We put three things ahead of all else: our people, our quality, and our safety. We produce heavy equipment attachments for construction, forestry, mining, scrap recycling, and resource industries throughout Canada, the USA, and internationally. Joining our team means committing to excellence, while receiving industry-leading employee experience. We'll stand behind you as you strive for success and promote the ideals of WBM.

Who Are You?

This position is primarily responsible for customer service and administrative work to support the parts and inside sales departments. Reporting to the Director of Sales, this position will collaborate with several departments to ensure customer satisfaction and business growth while fulfilling all the values of Weldco 2.0.

What Will You Do?

• Maintain relationships with existing customers
• Maintain and update customer contact database on a regular basis to ensure account information is accurate
• Respond promptly to customer inquiries via phone, email, and in-person regarding parts availability, pricing, and order status
• Provide full customer service to ensure customer satisfaction before, during and after the sales transaction
• Collaborate with customers to accurately forecast their potential product requirements on a quarterly and annual basis
• Communicate with other sales staff to ensure customer orders are accurately processed and delivered in a timely fashion
• Process parts orders accurately in the system and ensure timely delivery
• Handle returns, exchanges, and warranty clams in accordance with company policy
• Provide technical assistance and product recommendations
• Perform administrative tasks related to parts and inside sales

Sound Familiar?

• High school diploma or equivalent; post-secondary education in business considered an asset

• Minimum of 2 years of customer service experience

• Proven ability to build and sustain lasting relationships with key internal stakeholders and employees.
• High degree of professionalism and a proven ability to handle sensitive information with discretion and confidentiality.
• Must understand ethical sales and marketing practices
• Strong interpersonal skills to relate to all customers and co-workers at all levels
• Basic mathematic skills to perform accurate calculations
• Excellent computer skills to utilize and maximize the capability of various software applications to enhance productivity
• Effective communication skills to listen, write and speak in a clear and concise manner to individuals at various levels

Bonus Round

Our employees are the lifeblood of WBM. We offer the following benefits to help you be the best version of yourself:

• Competitive pay and comprehensive benefits package
• Company Pension Plan with 3% company matching
• Education support including EI top-up payments
• A workplace that prides itself on safety, cleanliness, respect, and results.
• Rewards:
• • monthly incentive program with monetary rewards
• service awards in 5-year increments
• company/team events
• personal growth
• career advancement opportunities

What Do You Think?

If your interest is piqued, we'd love to hear from you. Submit an application and show us what you're made of. While we love to chat, time isn't on our side so only shortlisted candidates selected for interviews will be contacted.

Vacancy Status:

This position is currently vacant and available for immediate hire.

Just a Head's Up:

To help us keep things moving and make sure we give every application a fair look, we may use a little help from AI during the initial resume screening process. It's just a tool to help us match your experience with the role. No AI is making big decisions in this very human-centric process Real people are still very much part of every step, especially when it comes to interviews and final decisions. If you ever have questions or need any kind of accommodation along the way, please don't hesitate to reach out. We're happy to help

Weldco Companies is a subsidiary of IDC (Inuvialuit Development Corporation) and is 100% Inuvialuit owned. Weldco provides Employment and Career Development opportunities for its beneficiaries and employees. As an equal opportunity employer, Weldco's goal is for our employees to be as diverse as our products. We encourage all qualified applicants to apply. If you require accommodation at any point throughout this process we will work with you to meet your needs. Applications for this position may be kept on file for twelve months and may be considered for future positions within Weldco or IDC.