Customer Service Representative

2 weeks ago

Ottawa, Canada Techtronic Industries Canada, Inc. Full time

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

**Job Description**:
We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative

The Customer Service Representative is responsible for working hand-in-hand with Customers, Branch Managers, Shippers, and Technicians to execute best-in-class customer service.

What you will do:
The Customer Service Representative assists all in-store activities to accommodate high traffic demands for the Milwaukee Factory Service Centers.

In this position, the Customer Service Representative will:

- Deliver best-in-class service to our customers
- Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.
- Maintain monetary transactions, record maintenance, and assist with additional showroom activities.
- Prioritize in-branch repairs
- Conduct warranty assessments and instant tool replacements
- Develop and maintain strong product knowledge

Who you are:

- A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment
- Driven by results and continuous improvement with a strong attention to detail
- Someone with a passion for excellence and executes task with the highest degree of integrity and accountability
- Collaborate with teams and have excellent verbal and written communication and influencing skills
- Enthusiastic about learning, eager to give and receive feedback
- Take the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives

What you have done:

- Post Secondary or equivalent experience
- Knowledge of Microsoft Office an asset
- Strong computer skills

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