Analyst - Consumer Premium Products

At American Express, our culture is built on a 175-year history of innovation, shared

values

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We're passionate about our Cardmembers and constantly innovating to strengthen and deepen our relationships with them. As Analyst, Premium Products, you will play a key role on the Platinum and Centurion portfolios through the design and execution of product strategies.

You will be responsible for the day-to-day management and maintenance of these premium Card products, including their associated services, benefits and capabilities. You will refine your analytical skills through compiling monthly performance dashboards, analyzing data, and extracting insights to inform product and campaign performance.

This role offers a rich and diverse opportunity to grow and collaborate with stakeholders across the organization. If you have a customer-centric mindset, a passion for solving complex challenges and a drive to make an impact – this role is for you

Responsibilities

Marketing
:

• Assist in the strategic development of premium communication plans and measuring performance to inform future actions.
• Collaborate with creative agencies and internal marketing teams to ensure effective messaging of the products within the portfolio to drive benefit awareness for prospects and Cardmembers.
• Management of assets specific to the Premium portfolio with the goal of optimizing costs while maintaining a premium experience.

Strategy & Analytics
:

• Prepare regular performance reports, analyze key business metrics, and develop recommendations to improve profitability and portfolio health.
• Contribute to portfolio strategy efforts, including research, coordinating premium feature enhancements, and product refresh initiatives.
• Gather and summarize insights on customer and competitive trends, analyzing and preparing data, reports and commentary to inform business decisions.

Management
:

• Assist the day-to-day external and internal partner relationships.
• Support the team to work more effectively across broader Amex teams to deliver enhanced efficiencies, processes, services and Cardmember experiences (Servicing, Legal, Compliance, Technologies, etc.).
• Partner with internal marketing teams on developing communications and reviewing marketing materials for accuracy.

Qualifications:

• University Degree (preferably Business/Marketing) with experience in product or marketing.
• Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.
• Experience developing partnerships and managing relationships.
• Proven ability to analyze data sets; demonstrate critical thinking and problem-solving skills.
• Strong oral and written communication skills; emphasis on proposal development and the creation/delivery of effective presentations.
• Demonstrated multi-tasking, project management, attention to detail and prioritization skills in a demanding environment.
• Proven ability to support change and prioritize, with the ability to adapt to change.
• Proficiency in MS Office, notably Excel, Word and PowerPoint.

Personal Attributes:

• Logical and naturally curious mindset; seeks opportunities to learn and develop.
• Professional, self-motivated and driven.
• Demonstrates adaptability and personal accountability.
• Solution-oriented.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds").   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.