Retail Repair Technician

1 week ago

Saskatoon, Saskatchewan, Canada Horizon Computer Solutions Full time $45,000 - $65,000 per year

Retail Repair Technician

Reporting to the Retail Manager, the Repair Technicians assist customers, when things have gone wrong.  This role is ideal for individuals who like in-person and hands-on repairs and help others get the most from their technology. As a member of Saskatoon's most referred Apple Authorized Service Provider team, you will review, diagnose, and repair our client's computers, phones, and tablets.

Responsibilities

·       Provide high-quality service and support for our various clients.

  • Troubleshooting iMacs, MacBooks, iPads, iPhones, and other technology.
  • Completing hardware and software repairs on a variety of technology.
  • Assisting with customer inquiries in person, on the phone, and through email.
  • Accurately entering data into Horizon's customer and service management system.
  • Complete repairs, updates, and administrative tasks in a timely and accurate fashion.

·       General administrative duties and additional tasks as assigned.

Requirements

  • Excellent customer service skills and computer and/or electronics repair..
  • Willingness to learn and take on new challenges and great at problem-solving.
  • Able to work in an often fast-paced environment.
  • Excellent English written and verbal communication and works well in a team.
  • Available to work rotating schedules based on retail store hours, including weekends.

Education and Experience

  • High School diploma. Post-secondary technology training is welcomed.
  • Training in computer service and prior experience in a service environment is ideal.
  • Working knowledge of Apple and/or Windows hardware products.
  • Previous hands-on experience repairing Apple devices preferred.

Require Licences and/or Certifications

  • Criminal Occurrence Security Check – Must complete a Criminal Record and Vulnerable Sector Check in good standing before the first day of employment.

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