INTERNAL ONLY

1 week ago

St John's, Newfoundland and Labrador, Canada The Gathering Place Full time $60,000 - $102,000 per year

Guest Support Worker, Reception

Posting Type: Internal (CUPE Local 5478)
Rate: $24.75/hour
Employment Type: Temporary, Full-Time (18 months)
Location: Reception, Main Building

Shifts: Monday-Friday, 8-hour shifts

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You'll Do

  • Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
  • Greet both Guests and visitors to The Gathering Place
  • Build rapport using harm-reduction, trauma-informed, and person-centered approaches
  • De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
  • Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
  • Answer telephone calls and check messages, as well as accept donations and deliveries
  • Collaborate with internal teams and external partners to ensure continuity of care
  • Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
  • Maintain accurate notes and contribute to communication and documentation
  • Participate in team meetings, training, and service improvement initiatives

What You Bring

  • Post-secondary education in healthcare, social services, or related field
  • Experience in shelters, residential care, or community support
  • Knowledge of community resources for those facing homelessness and addictions
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work with diverse populations and a commitment to equity and inclusion
  • Comfortable with physical tasks (lifting up to 50 lbs)
  • Able to work independently and in a team
  • Clear Record of Conduct and Vulnerable Sector Check required.
  • Equivalent education/experience may be considered.

Candidates must have a satisfactory performance and attendance record, which will be considered during the selection process.

CLOSING DATE: EOD, Tuesday, December 2, 2025 

Apply here directly Best of luck. 

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