Account Director

2 weeks ago

St John's, Newfoundland and Labrador, Canada Pilot° Full time

Pilot° Communications is seeking a seasoned Account Director to strengthen our client services discipline, mentor our account team, and help shape the future of our growing agency.

The successful candidate brings 5–10+ years of marketing/communications agency experience, deep strategic thinking, exceptional client leadership, and a passion for helping teams do their best work. This is a pivotal role that will set the standard for best practice account management at Pilot°.

About the Role

Client Strategy & Leadership

  • Lead strategy development across brand, marketing, advertising, digital, and communications.
  • Provide senior-level counsel and build trusted long-term client relationships.
  • Translate complex challenges into clear briefs, plans, and actionable strategies.
  • Identify growth opportunities and proactively support client success.

Team Mentorship & Development

  • Coach and mentor Account Managers and Coordinators to strengthen their skills and performance.
  • Model best practices for communication, planning, relationship-building, and strategic thinking.
  • Foster a culture of accountability, professional excellence, and client service.

Project Oversight & Agency Operations

  • Oversee timelines, scopes, budgets, and workflows across assigned accounts.
  • Ensure deliverables meet the highest standards of clarity, strategy, and creative execution.
  • Manage resourcing and planning collaboratively with the Project & Workflow Manager.
  • Lead internal meetings and approvals with clarity and discipline.

Creative & Digital Collaboration

  • Lead briefing sessions for creative, writing, digital, video, and strategic projects.
  • Review deliverables to ensure strategic alignment and accuracy.
  • Provide thoughtful, constructive feedback that elevates the work.

Reporting & Insights

  • Present analytics, insights, and performance reviews to clients.
  • Recommend improvements and future opportunities based on results and data.

What You Bring

  • 5–10+ years of agency experience (marketing, communications, integrated campaigns).
  • Strong strategic planning and brand-building capabilities.
  • Demonstrated success leading complex accounts and multidisciplinary teams.
  • Exceptional communication and presentation skills.
  • Strong leadership, coaching, and team-building abilities.
  • Highly organized, solutions-oriented, and calm under pressure.
  • Proficiency with project management workflows and digital platforms.

WHY PILOT°?

  • Competitive salary and benefits
  • Health and wellness package
  • RRSP contributions
  • Professional development support
  • Opportunity to shape the next phase of a growing agency
  • Collaborative team culture and diverse client base

PLEASE NOTE:
To make sure this opportunity is the right fit, please take a moment to consider the following:

  1. Do you have
    5–10 years of progressively senior experience
    in brand building and strategic planning?
  2. Do you have experience in leading complex accounts and multidisciplinary teams?
  3. Are you 
    based in Newfoundland
     and available to work from our 
    St. John's office, Monday–Friday
    ?

At this time, we're only able to move forward with applicants who can answer "Yes" to the above questions. Thank you for understanding, and we look forward to hearing from qualified candidates who are excited about this opportunity.

TO APPLY:
Please submit your CV and a cover letter to 

Check out our website and socials for more info on the position.

We appreciate all applications; however, only shortlisted candidates will be contacted.

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